HR Service Desk Specialist with German
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
For our client we are looking for an HR Service Desk Specialist with German to join an international shared services team.
In this role you will act as the first point of contact for employees managers and HR partners supporting them with HR-related questions processes and internal systems. You will help ensure smooth HR operations by resolving inquiries guiding users through HR procedures and providing high-quality service across multiple countries.
This position is ideal for someone who enjoys working with people solving problems and delivering excellent customer support in an international HR environment.
Your Responsibilities:
Respond to employee inquiries via phone webchat and ticketing systems following established procedures and service standards.
Provide HR support to users across multiple countries ensuring clear communication and high-quality service.
Resolve issues using internal systems knowledge bases and documented processes.
Guide employees on HR processes tools and services to support first-contact resolution and self-service whenever possible.
Maintain professionalism and empathy during challenging interactions.
Manage daily workload effectively to meet service level targets and quality standards.
Collaborate with internal teams to resolve more complex cases and requests.
Monitor ongoing cases and proactively keep users informed about progress or solutions.
Ensure accurate documentation of cases and updates in internal systems.
Identify recurring issues and support process improvements and root cause analysis.
Handle employee data with strict adherence to confidentiality and data protection regulations (GDPR).
What Were Looking For:
Bachelors degree or equivalent experience (preferably in Business HR Communications or Customer Service).
At least 1 year of experience in a Contact Center Customer Support or Shared Services environment.
Experience supporting users through phone chat and ticketing systems.
Ability to work with multiple internal systems and databases.
Strong attention to detail and ability to follow structured procedures.
Excellent communication problem-solving and customer service skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Responsible handling of confidential and sensitive information.
Language Requirements: German fluent English fluent Polish native
What We Offer:
Opportunity to work in an international environment supporting global HR operations
Collaboration with a supportive and diverse team
Exposure to modern HR systems and tools
Opportunities to develop your HR and customer service expertise
Stable employment and professional development opportunities
Friendly and professional work atmosphere
If you are interested in joining an international HR support team and building your career in shared services wed welcome your application.
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles whi ... View more
