Casino Asst Manager

General Summary Of Duties:

Responsible for overseeing the operation of both Table Games & Slot Departments. Ensure quality guest services. Handle problems/issues that occur during shift. The Asst Casino Manager provides a wide range of specialized duties the supports the Casino Managers Slot Director and Vice President of Casino Ops. They must have the ability to exercise good judgement in a variety of situations and possess strong written & verbal communication and organizational skills. The ability to maintain a realistic balance among multiple priorities is imperative. The Asst Casino Manager must be able to work under pressure and handle a wide variety of activities.  

Role and Responsibilities: (Includes but is not limited to the following)

• Oversee daily Slot and Table Games operations.
• Communicate and work closely with the Casino Managers Slot Director Table Games Director and Senior Vice President of Operations.
• Ensure that all Slots and Table Game policies and procedures are being followed and enforced. 
• Provide guest satisfaction through assistance direction and information within company guidelines.
• Ability to organize/prioritize work meet deadlines and work with minimal supervision.
• Resolve issues that arise during the shift by conducting thorough research of the situation to find the most effective solutions.
• Ability to evaluate and coach team members performance.
• Respond to guest inquiries.
• Responsible for scheduling and staffing the shift and utilizing the early out and/or force out lists when needed to manage payroll according to business volumes.
• Manage and maintain department schedules in-person & virtual meetings and communications.
• Understands the complimentary policies; whilst being vigilant however maintaining excellent service standards
• Ensure that all AML guidelines and Responsible Gaming polices and procedures are being followed.
• Ability to read write speak and understand the English language in case of emergency situations and to read caution and/or safety notices. 

Qualifications :

Performance Requirements: (Knowledge skills and abilities)

• Communicate effectively both verbally and in writing to provide clear direction instruction and guidance to staff.
• Assign and instruct all personnel in details of work. Observe performance encourage improvement and praise those that excel.
• Monitor workload and make staffing adjustments accordingly.
• Must be a minimum of 21 years of age.
• Manage all Slot and Table Games staff: selection training counseling and discipline.
• Monitor the scheduling of the shift and manager staff according to business volumes.
• Continuously walking throughout the Casino area (slots & tables) observing activities protecting company assets and providing quality guest services.
• Knowledge of all table games to ensure transactions are quick and accurately completed.
• General knowledge of Slot operations.

Additional Information :

Experience Requirements:
10 or more years experience in Table Games and General knowledge of Slot Operations. Prefer 5 or more years in Casino Operations Management.

Education Requirements:

Any combination of education training or experience that provides the required knowledge skills and abilities. Prefer 4-year college degree in Business Management but not required.

Desirables:

In depth knowledge of all Tables Games including but not limited to: BJ Craps Roulette Baccarat & Novelty games.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time