Senior Manager of Platform Architecture, Financial Services

The Sr. Manager of Platform Architecture leads a team of Platform Architects to deliver strategic customer outcomes through architectural excellence and industry alignment. This role ensures alignment with major industry priorities drives adoption of ServiceNow solutions and fosters continuous learning in areas like AI and platform innovation. The manager builds and maintains executive-level relationships while guiding teams to translate business objectives into prescriptive roadmaps while guiding solution design governance and modernization efforts. Additionally the role provides architectural oversight across engagements supports pre-sales motions and champions a customer-first culture that reflects ServiceNows core values.

What You Get to Do in This Role Maintain Industry Alignment

Maintain connection and alignment to drive success within the Major Industry teams by:

• Ensuring alignment of architectural initiatives with Major Areas priorities
• Align with CEG Segment Leads and Accounts Teams to provide effective staffing across Impact engagements
• Identify and address skillset gaps where needed to support customers within industry
• Identify industry trends and enable and coach platform architects in applying ServiceNow solutions to industry challenges

Lead & Develop a High-Performing Team

• Manage a team of Platform Architects with responsibility for coaching performance assessment and feedback creation of development plans and quality oversight.
• Ensure team delivery excellence achievement of KPIs and consistent customer experience across all engagements.
• Ensure proper staffing for all engagements by matching skills experience and certifications to project needs optimizing team performance and customer outcomes
• Attract recruit and hire top talent for Platform Architect and Sr. Manager roles leveraging industry networks
• Embed a customer-first mindset and foster continuous learning especially in AI and platform innovation.
• Foster welcoming culture that embraces and models ServiceNows core values.

Drive Strategic Customer Outcomes

Drive strategic customer outcomes through the coaching and enablement of Platform Architects to:

• Develop and own strategic relationships with Enterprise Architects CIO/CTO C-suite executives and business leaders across 14 accounts.
• Partner with customer enterprise architects to position ServiceNow as the digital operating platform for transformation.
• Translate customer business objectives into a prescriptive value-focused roadmap jointly developed with Customer Success Executives.
• Identify opportunities to apply ServiceNows AI automation and data capabilities to improve business outcomes workflows and productivity.
• Execute and deliver Impact Accelerators and Initiatives that are aligned for PA delivery.
• Provide customers guidance on solution design governance technical decision points and modernization of legacy architectures.
• Collaborate with Expert Services and/or Partner implementation resource by providing architectural oversight and best practice guidance.

Engage in Pre-Sales Support

• Collaborate with CEG GTM to assist with Impact pre-sales motions.
• Advocate ServiceNow best practices AI-powered capabilities emerging industry use cases and industry-aligned accelerators.
• Support pre-sales motions with guidance on customer product adoption readiness.

Qualifications :

• 35 years exhibiting consulting leadership skillset
• Experience advising F50500 accounts on digital transformation
• Strong executive presence and ability to influence CIO/CFO/CHRO/CRO stakeholders
• Deep functional understanding of middle/back-office transformation
• Experience delivering to customer alongside expert services and/or partner implementers.
• Understanding of AI/automation trends and ability to link AI to business outcomes
• Proven ability to lead and develop high-performing architecture teams
• Knowledge of ServiceNow (multiple product suites preferred)

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time