Director of Operations-USA

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview:

Richelieu is a leading North American distributor importer and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet storage and closet home furnishing and office furniture manufacturers door and window residential and commercial woodworkers and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144000 product offerings 112 locations in North America and a state-of-the-art field force that passionately serves over 110000 customers Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968 Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus Innovation Performance Respect/Integrity/Ethics and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens closets and storage spaces.

Our Opportunity:

We are seeking a Operations Director for the U.S.

Reports to: US VP/GM-Dotted line to Corporate Senior Director-Distribution Location: TBD Department: Supply Chain Distribution Operations
Role Purpose
The Operations Director is accountable for driving the operational and financial performance of Richelieus distribution network in the US. This role ensures that our distribution centers operate safely efficiently and consistentlysupporting customer satisfaction cost efficiency and growth.
Rather than directly managing individual distribution centers this leader influences outcomes through partnership data-driven insight and operational disciplineworking closely with Distribution Center Managers regional operations teams and cross-functional partners in transportation planning and sourcing.

50-60% travel but office out of one of our primary locations.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture its career development opportunities and the realization that healthy living is in part achieved by the proper balance of work and home we are excited to be a company that our employees are passionate about! More can be found out about us at as well as Richelieu YouTube.

Key Responsibilities:

Regional Performance Leadership
Oversee and guide the overall operational and financial performance of distribution centers within the region.
Monitor key performance indicators (KPIs) across safety service cost and productivity to ensure alignment with corporate goals.
Conduct regular business reviews with DC Managers and operations leaders to assess performance and improvement opportunities.
Support budget development forecasting and variance analysis to drive cost discipline and efficiency.
Operational Excellence & Standardization
Champion consistency in execution of Richelieus distribution standards processes and metrics across the network.
Identify and scale best practices between DCs to enhance efficiency service and workforce engagement.
Partner with the Transformation & Excellence team to drive process maturity and continuous improvement initiatives.
Influence Engagement & Leadership
Build trusted relationships with DC Managers and site leadership teamscoaching challenging and supporting their success.
Serve as a connector between field operations and corporate supply chain teams ensuring two-way communication and alignment.
Support development of emerging operations leaders fostering a culture of accountability teamwork and operational pride.
Network Coordination & Readiness
Partner with Supply Chain Planning Transportation and Sourcing to ensure regional capacity and capability support business growth.
Contribute to network design discussions expansion evaluations and distribution footprint optimization.
Lead readiness activities for new DC startups system upgrades and major operational transitions.

Qualifications:

Bachelors degree in Supply Chain Operations Management Business or a related field (MBA preferred) or commensurate experience.
10 years of progressive experience in distribution or supply chain operations including multi-site leadership exposure.
Proven ability to manage performance and influence outcomes through indirect leadership.
Strong analytical financial acumen and continuous improvement mindset.
Excellent interpersonal and communication skills with an ability to inspire align and drive accountability.

Leadership Competencies:

Customer-Driven Always Champions service excellence and operational reliability.
Lead with Data Decide with Purpose Uses insights to guide decisions and coach others.
Operate with Discipline Ensures strong execution and adherence to standards.
Act as One Team Fosters collaboration across functions and sites.
Continuously Improve Relentlessly Execute Drives results while building long-term capability.

Compensation and Benefits:

Competitive market-based salary plus annual bonus
Monthly car allowance plus fuel and business expense reimbursement
A comprehensive group insurance plan including medical dental vision long-term and short-term disability insurance life insurance etc.
Employee Stock Purchase Plan with company matching
401(K)with employer matching
Company cell phone
Paid vacation 9 paid annual holidays and sick days

Required Experience:

Director

Company Overview:Richelieu is a leading North American distributor importer and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet storage and closet home furnishing and office furniture manufacturers...