Director of Business Operations
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Director of Business Operations
About the Role:
The Director of Business Operations is the architect of the Enterprise commercial engine. This role is responsible for the design implementation and optimization of the systems data and processes that drive the post-sale customer lifecycle. You will bridge the gap between Sales Finance and Product to ensure that our enterprise solutions leveraging Dow Jones trusted journalism and data are delivered measured and expanded with maximum efficiency.
You Will:
Operational Infrastructure: Architecting the Salesforce roadmap and tech-stack enhancements to automate the lead-to-fulfillment lifecycle.
Financial & Strategic Reporting: Partnering with Finance to deliver unified reporting on ARR NRR and forecasting accuracy for the enterprise business.
Data & Analytics Strategy: Leading the build-out of a centralized analytics suite including the development of predictive Client Health Scores.
Engagement Frameworks: Designing data-driven engagement models that trigger proactive outreach based on user consumption and behavioral patterns.
Performance Governance: Establishing and monitoring the core Customer Success KPI framework (Time-to-Value Activation Rates and Retention) to drive accountability.
Fulfillment & Technical Oversight: Overseeing the end-to-end technical implementation and fulfillment process to ensure seamless client onboarding.
You Have:
Experience: 15 years in Sales Operations Revenue Operations (RevOps) or Business Operations within a SaaS or Media Enterprise environment.
Technical Mastery: Expert-level knowledge of Salesforce (SFDC) architecture and data visualization tools (e.g. Tableau PowerBI).
Analytical Mindset: Proven ability to translate complex data sets into actionable business insights and financial forecasts.
Collaboration: Demonstrated success in partnering with Finance Sales and Product teams to align on a unified growth strategy.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones - Media SalesJob Category:
SalesUnion Status:
Non-Union / A clear and likely internal candidatePay Range: 175000.00 - 215000.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Dow Jones is the definitive source of premium business news, data and intelligence that moves markets and minds. Dow Jones helps you cut through the noise and act with clarity. Whether you're navigating risk, seizing market opportunity, or staying ahead of global events, Dow Jones giv ... View more
