IT Technician Support

**This role is onsite**

At Fairmont our colleagues turn everyday moments into memorable experiences for our guests and technology plays a key role in making that possible. As an IT Technician you will help ensure the hotels systems operate securely reliably and efficiently. Your support and attention to detail will help protect data maintain compliance with security protocols and keep our team equipped with the tools they need to succeed.

Reporting to the Area IT Manager your duties include but are not limited to:

• Consistently provide professional engaging and friendly service
• Lead and manage the hotels daily IT operations while ensuring all standards are upheld
• Follow all company IT Security Policies related to hardware software and data protection
• Maintain and monitor Barracuda Cloud backups
• Support and maintain enduser workstations
• Provide support for standalone hotel systems including networkconnected systems POS systems interfaces file servers and UPS devices
• Maintain and manage user accounts within Active Directory
• Manage access requests through the corporate grant/revoke ticketing system
• Ensure all software installations comply with licensing requirements
• Troubleshoot daytoday IT issues for colleagues
• Assist with planning and implementing infrastructure changes upgrades and system modifications
• Implement network security standards set by corporate guidelines
• Oversee administration and maintenance of the companys LAN
• Oversee administration of the companys WAN
• Support troubleshooting system backups archiving and disaster recovery processes providing expert assistance when needed
• Collaborate with project teams to support implementation of internal systems
• Oversee local help desk operations and respond to escalated issues
• Maintain tracking and monitoring software
• Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
• Ensure company assets are used and maintained responsibly
• Balance operational tasks with administrative responsibilities and colleague needs
• Follow all departmental and safety policies
• Perform other duties as assigned

Qualifications :

• Degree in Computer Engineering or a minimum of four years of practical IT experience
• Ability to participate in an oncall rotation and provide afterhours support
• CompTIA A certification (an asset)
• Microsoft certification (preferred)
• Knowledge of Active Directory and Group Policy structures (preferred)
• Understanding of TCP/IP networking
• Previous hotel IT experience is an asset but not required
• Strong communication organizational and interpersonal skills
• Excellent problemsolving abilities with high attention to detail
• Reliable responsible and highly attentive to accuracy and security

Additional Information :

Whats in it for you:

• Paid time off
• Medical Dental and Vision Insurance 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
• Career development opportunities with national and international promotion opportunities

Remote Work :

No

Employment Type :

Full-time