Hebrew Customer Service Advisor

Rate of pay: 16.99 per hour
Incentives: Potential performance-related bonus of up to 20% following your probationary period
Shift Patterns (36 hours per week)**:

• Sunday to Thursday 6am to 2pm

• Sunday to Thursday 7am to 3pm

• Sunday 10am to 6pm Monday to Thursday 11am to 7pm

• Sunday 10am to 6pm Monday to Thursday 12pm to 8pm

Training: A comprehensive 5-week onsite induction in Leicester (Monday to Friday 8am4pm) starting on the 18th May 2026
Location: Hybrid working at our Radar Road Contact Centre Leicester (LE3 1UF). At least one day a week based at the Contact Centre

**During our peak trading periods (up to 20 weeks throughout the year) youll also be required to work one additional 4 or 6 hour shift per week in order to better service our customers needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees!

The role:

Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers handle enquiries with care and resolve issues efficiently to create a positive experience every time. Working closely with internal teams youll ensure every interaction is smooth and supportive.

This is an incredible opportunity for a fluent Hebrew speaker who enjoys problem-solving and thrives in a fast-paced collaborative environment where we never stand still.

What youll take on:

• Always think customer: Deliver professional support in Hebrew and English across phone email WhatsApp and live chat ensuring every interaction is clear and helpful.
• Make it happen: Support customers with a range of enquiries from orders to account questions always aiming for an effective resolution.
• Invite collaboration: Work with internal teams to investigate and resolve queries quickly contributing to a seamless experience.
• Learn to evolve: Use our internal systems to keep accurate records maintaining attention to detail while looking for ways to improve our processes.
• Keep it real: Build lasting relationships by being honest showing empathy and providing a high level of care.
• Take it on: Handle challenging conversations with a calm professional manner to ensure every interaction remains positive.

What youll bring:

• Fluency in Hebrew: You can communicate clearly and confidently in both written and spoken Hebrew.
• Strong English skills: Youll support a diverse customer base with ease.
• Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
• A problem-solver mindset: You have strong attention to detail and the ability to think on your feet.
• Tech savvy: You are confident using computer systems and CRM platforms with the ability to learn new tools quickly.
• A positive approach: You are proactive professional and have a genuine passion for helping people.

About International:

Our international reach is growing faster than ever. From our roots in the UK we now serve over 1.5 million customers internationally across 130 countries. As we expand through exciting partnerships in the US and new stores across India our Leicester-based International team is looking for people to help us grow.

Whats NEXT:

Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your application.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

All successful applicants will be subject to criminal & credit checks in line with our Reference order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

Diversity Equity and Inclusion at NEXT

We are building an inclusive inspiring workplace where everyone is respected and
supported to reach their full potential. Our employee-led communities celebrate our
diverse culture while strategic partnerships help us foster wellbeing for everyone.

Discover how we are creating a more connected and inclusive place to work.
Experience:

Unclear Seniority