Office Operations Administrator

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queens we are committed to helping people achieve their best. Whether you are beginning your career at Queens or seeking your next opportunity we are here to support you. Visit our Applicant Resources for guidance on applying showcasing your skills and experience and preparing for interviews.

Disclaimer: As part of the application process at Queens University our recruitment system uses Artificial Intelligence (AI) as defined under the Ontario Employment Standards Act to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Office Operations Administrator is the front face for Queens Student Accessibility Services (QSAS) stakeholders (such as students instructors parents etc.) and may include tasks such as supporting interdepartmental navigation triaging and/or escalating concerns to other QSAS (or Student Wellness Services) team members as required answering questions within the scope of the role and other tasks as required.

The Office Operations Administrator also provides administrative support to the QSAS team including but not limited to tasks such as completing student file requests note taking during QSAS team meetings and maintaining QSAS operational calendars. Additionally the Office Operations Administrator will work with the Manager QSAS as well as the QSAS Advisor Lead to identify and support the implementation of office efficiency projects.

This position provides operational support for the functioning of the location or department. This position acts as a first point of contact and responds or escalates inquiries. This position provides administrative support to senior staff including preparing correspondence scheduling appointments coordinating meetings recordkeeping onboarding new employees and administering special procedures within the department. This position also performs accounting and bookkeeping duties including budgets reports invoice processing reconciliations casual payroll/timekeeping and payment card administration.

Job Description

What you will do

• Acts as a first point of contact for the location or department and responds or escalates inquiries.


• Provides administrative support to senior staff including preparing correspondence scheduling appointments coordinating meetings recordkeeping updating databases onboarding new employees and administering special procedures within the department.


• Performs accounting and bookkeeping duties including budgets reports invoices reconciliations casual payroll/timekeeping and payment card administration.


• Maintains records of all workstation equipment and orders replacements as needed.



• Coordinates workflow and provides input to casual staff.


• Administers the shared drives.


• Other duties as required in support of the department and/or unit.

• Three-year Community College Diploma or Three-Year Bachelor Degree or equivalent.

• More than 2 years and up to and including 3 years of experience.

• Satisfactory Criminal Records Check required.


• Vulnerable Sector Screening required.

• Knowledge and insight of practical methods techniques and work processes that is typically acquired through a combination of technical training and/or substantial work experience.


• Provide information to others that requires technical or administrative explanation or interpretation.


• Attempts to resolve a difficult or challenging interpersonal situation or overcome resistance to gain cooperation.


• Adapt messages to meet the needs of the intended audience.


• Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.


• Participate in project team meetings and is involved in developing individual and team project plans.


• Identify new problems and seeks information and input to fully understand the cause.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Break down concrete issues into parts and synthesizes information succinctly.



• Respect diversity and promotes inclusion in the workplace.


• Awareness of relevant legislation including Employment Equity Human Rights legislation Treaties sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .