Manager, Academic Advising

Job Category

Job Profile

Job Title

Department

Compensation Range

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Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness enriches UBC as a workplace and creates the conditions for a rewarding career.

Job Summary

The Manager Academic Advising leads the academic advising function within the Faculty of Managements Student Development Centrean integrated hub that includes academic advising career development co-op education alumni engagement and student leadership programming.

This position is responsible for strategic oversight operational leadership and quality assurance for advising services in all Faculty of Management programs. The Manager supervises a team of Academic Advisors provides leadership in complex case management ensures consistent policy interpretation and supports student success and retention.

The Manager collaborates closely with the Student Development Director Associate Dean (Teaching and Learning) faculty leadership and campus-wide partners to support a seamless and holistic student experience aligned with business school accreditation standards and expectations.

Organizational Status

The Manager reports to the Director Student Development in the Faculty of Management and works collaboratively with the Associate Dean (Teaching and Learning) program administration career development co-op and learning operations teams. They interact extensively with central units including Enrolment Services Wellness Services Equity & Inclusion Indigenous Programs & Services and others.

They provide guidance to faculty committees represent the Faculty in campus advising networks and exercise a high degree of autonomy and professional judgment.

Work Performed

Leadership & Team Management

• Leads and manages the Faculty of Management academic advising team establishing a high standard of student service.

• Recruits hires orients trains and develops Academic Advisors and student staff.

• Assigns advising caseloads and program portfolios; ensures equitable workload distribution.

• Conducts ongoing performance evaluation coaching and professional development.

• Leads regular team meetings case reviews and training sessions.

• Develops advising protocols workflows service standards and documentation.

• Ensures consistent application of advising policies across all advisors.

Academic Advising Operations & Service Delivery

• Oversees daily advising operations for the Bachelor of Management program.

• Ensures high-quality academic advising related to degree requirements course selection registration academic progression and graduation.

• Provides direct academic advising during peak periods or when handling escalated or highly complex cases.

• Oversees processing of academic concessions late withdrawals transfer credit issues and special requests.

• Ensures timely and accurate completion of graduation checks and progress-to-degree reviews.

• Coordinates advising support during high-volume periods such as registration and add/drop.

Complex Case Management & Escalation

• Serves as the senior escalation point for complex sensitive or precedent-setting student cases.

• Makes decisions or recommendations on difficult policy interpretations and exceptions.

• Supports advisors with challenging academic or personal student situations.

• Coordinates with central campus units (e.g. Senate Enrolment Services) on cases requiring cross-unit interpretation or decision-making.

Student Success Wellness and Holistic Support

• Conducts or supports holistic assessments of student needs that may impact academic performance.

• Identifies students in distress or crisis and coordinates referrals to appropriate support units including:

  • Wellness Services

  • Counselling

  • Financial Services

  • Equity & Inclusion

  • Global Engagement Office (GEO)

  • Indigenous Programs & Services (IPS)

  • SVPRO

  • Accessibility Services (DRC)

• Ensures the advising team is equipped to integrate wellness personal support and academic planning.

At-Risk Student Monitoring & Intervention

• Oversees intervention strategies for at-risk students (academic personal or behavioural).

• Receives referrals from academic operations or faculty members and leads coordinated outreach.

• Develops and monitors intervention plans and tracks student outcomes.

• Analyzes trends in student concerns barriers and retention risks and provides recommendations for improvement.

Policy Curriculum and Process Management

• Interprets and applies Faculty and University academic policies ensuring consistency and fairness.

• Advises the Associate Dean (Teaching and Learning) and curriculum committees on policy implications student impacts and emerging issues.

• Develops advising procedures decision matrices and training resources to support consistent advising practice.

• Provides insight into curriculum changes new programs and course proposals from an advising and student progression perspective.

• Ensures advising processes align with business school accreditation requirements and experiential learning expectations.

Registration Scheduling & Enrollment Support

• Coordinates with learning operations and program administration on:

  • registration preparation

  • course scheduling

  • demand analysis

  • enrolment caps and seat availability

• Monitors enrolment patterns and identifies potential barriers to degree progression.

• Advises leadership on impacts related to course access waitlist management or curriculum bottlenecks.

• Troubleshoots complex registration issues escalated by students or advisors.

Systems Data & Reporting

• Oversees use of advising systems (12Twenty OAMS Workday early alert case management tools).

• Tracks advising metrics service utilization caseload distribution and key performance indicators related to student success.

• Produces reports to support strategic planning accreditation requirements and continuous improvement.

• Identifies opportunities to improve system use data integrity and workflow efficiency.

Student Engagement & Retention Initiatives

• Supports planning and delivery of orientation transition programming and persistence initiatives.

• Collaborates with central and Faculty teams to design programming that enhances student engagement academic success and career readiness.

• Participates in campus recruitment information sessions and outreach events for prospective and new students.

Cross-Functional Collaboration

• Works closely with:

  • Co-op & Career practitioners to integrate academic and career planning.

  • Faculty Operations on academic policies concessions and student concerns.

  • Learning Operations on curriculum delivery registration cycles and graduation processes.

  • Faculty leadership to identify systemic student issues and recommend improvements.

• Represents the Faculty of Management in campus committees advising networks and student success initiatives.

Consequence of Error / Judgement

Poor judgment or misinterpretation of policy may negatively impact student progression academic standing degree completion or retention. Errors can affect accreditation compliance create inequitable student experiences and damage the Facultys reputation. The Manager must exercise sound judgment discretion and confidentiality.

Supervision Received

Works under the general direction of the Director Student Development. Expected to operate with a high level of independence and initiative.

Supervision Given

Supervises Academic Advisors administrative staff and student employees. Provides leadership mentoring and training to staff across the Student Development Centre.

Qualifications

Minimum

• Undergraduate degree in a relevant discipline. Minimum four to five years of related experience or an equivalent combination of education and experience.

Preferred

• Experience in academic advising or student services in a professional or business school environment.

• Knowledge of academic policies student development theory advising best practices and case management.

• Experience interpreting complex academic regulations and navigating sensitive student situations.

• Demonstrated experience leading teams and managing operational processes.

• Commitment to equity diversity inclusion intercultural competency and Indigenous engagement.

• Ability to deal with a diverse population in a calm courteous and effective manner.