Residential Finance & Admissions Coordinator

Permanent full-time opportunity Based in Melbourne or Sydney!
Make a real impact in aged care with the leading national provider
Empowering residents through clarity care and compassion

At BaptistCare we believe in creating communities where people feel seen valued and supported. When you join us youre not just taking on a job youre becoming part of something bigger. Youll help shape the experience of older Australians entering residential aged care guiding them through one of lifes big transitions with compassion clarity and professionalism.

Why Youll Love This Role

We are seeking an experienced Residential Finance and Admission Coordinator to join our Funding & Services team and you can be based in either Sydney or Melbourne

This is a critical high-trust role focused on complex financial discussions contract finalisation and legislative compliance. You will be the subject-matter expert guiding residents families and representatives through financial assessments accommodation options and legally compliant resident agreements.

You will hold responsibility for the end-to-end contract lifecycle ensuring resident agreements are finalised accurately compliant in accordance with aged care legislation defensible and finalised with confidence and care.

What Youll Do

In this role you will:
Lead detailed financial conversations with prospective residents and families including income and asset considerations.
Clearly explain fees charges RAD/DAP options and accommodation pricing within legislative frameworks.
Manage the end-to-end contract lifecycle from pre-admission engagement through to execution of resident agreements.
Ensure all agreements meet Aged Care Act requirements compliance standards and internal governance expectations.
Provide calm confident guidance during complex or sensitive financial discussions.
Maintain accurate and auditable documentation across Vision5 CRM Epicor NeRA PRODA and related systems.
Work closely with Finance Admissions Residential Managers and Sales teams to resolve contract funding or compliance issues.
Monitor legislative and policy changes and ensure contract practices remain current and compliant.
Uphold high standards of accuracy risk management and customer experience in every interaction.

Your Team

Youll be joining the Residential Funding and Services team: a highly skilled collaborative group responsible for funding integrity contract governance and admissions compliance across BaptistCares residential portfolio.
The team is recognised for its technical expertise integrity and ability to manage complex admissions and funding scenarios with professionalism and compassion.

What Youll Bring

To be considered you will have:
Tertiary qualifications or equivalent experience in Aged Care Finance Residential Admissions or Contract Management
Strong experience in complex aged care financial discussions and agreement finalisation
Sound understanding of the Aged Care Act and associated funding frameworks
Demonstrated experience using systems such as NeRA PRODA My Aged Care Provider Portal Vision5 CRM and Epicor
Exceptional communication skills with the ability to explain complex financial information clearly and empathetically
High attention to detail and strong risk and compliance awareness
Excellent organisational and time-management capability
A current drivers licence and willingness to travel including inter-state as required

Ready to Make a Difference

If youre a customer focused communicator who loves guiding people through important decisions wed love to welcome you to the team. Apply now and help us continue delivering compassionate care that truly matters.

About Us

We are proud to be part of the newly merged care organisation that will be known nationally as BaptistCare. As a for purpose Christian care organisation we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC TAS SA) and Baptist Care SA we employ over 12000 dedicated employees and support over 38000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage our passion and our priority are the customers we serve. We strive to deliver care as it should be with people right at the centre.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check reference checks and if applicable WWCC NDIS worker screening check and a pre-employment medical.

BaptistCare Transforming lives by expressing the love of Christ.

Recruitment Agencies Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.