Senior Global Operations Associate

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

Come join our rapidly growing team in Atlanta and help us make global trade easy for everyone!

The Opportunity:

In this role you will work directly with Flexports end customers to help them achieve their logistics goals. Within your region you will partner with: our sales and customs teams subcontractors carriers terminals and trucking providers to ensure a positive customer experience. Most importantly you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to build your leadership capabilities within a global operations team as well as broaden your exposure to your client base acting as their supply chain subject matter expert. As the resident expert on the intricate world of the logistics industry you will take on a player-coach role in the mentoring and development of your team helping them to uphold performance standards and guiding them to solve complex issues for clients and vendors. As the person who mentors the team managing movement in your region you have the unique opportunity to work with your regional sales team to improve and grow our customers business.

As a team member in our North American Operations group youll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow there could be opportunities for future Flexporters to become founding team members in new markets relocate internationally and help us expand our presence around the world. If youre interested in a fast-paced career with the potential for international experience this opportunity could offer you unmatched growth and adventure.

You will:

• You will be responsible for mentoring coaching and supporting the execution of a 3-6 person team in the end-to-end movement of freight shipments for all shipments within the teams book of business including intermodal movements.
• You will use metrics to guide your regional team to improve and deliver great performance including data quality and shipment milestone timeliness. You will oversee internal KPIs and SLAs that demonstrate quality service delivery.
• You will personally represent Flexports value proposition by leading shipment execution for new clients and opportunities.
• You will oversee the front line in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You will build scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not you will look for opportunities to improve them.
• Serve as the day-to-day relationship manager for clients as well as internal and external partners such as ocean intermodal and drayage vendors and the Customs Team. You will oversee day-to-day operations with these partners and act as the primary point of contact for internal and external escalations.
• Analyze data to rate vendor performance. Your analysis will inform performance management initiatives and youll lead the effort with procurement to improve performance.

You should have:

• Minimum 3 years of experience in logistics freight forwarding supply chain ocean carrier operations or consulting
• Bachelors Degree preferred
• Demonstrated ability to coach small teams in day-to-day execution
• Hands-on process-oriented structured thinking with strong problem-solving capabilities
• Excitement to manage vendor relations and create best-in-class innovative structures to do so
• Excellent communication interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Courage to challenge the status quo when logic and reason require it. See something broken Fix it!
• Experience generating ideas through data and forming hypothesis and developing experiments
• Experience and enthusiasm investigating and troubleshooting the customers problem
• A compliance first attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.