At Bloom Energy our vision for a world powered by clean reliable and affordable energy is more than just a dreamwere making it reality.

For over two decades weve been at the forefront of the global energy transition pioneering solutions that empower critical industries to thrive in a rapidly digitizing energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals electric grids manufacturing facilities and utilities our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining whats possible by delivering energy abundance for all. With more than 30000 fuel cell modules deployed worldwide we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled time-to-power capabilities reliability and sustainability ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom we thrive on collaboration bold thinking and relentless innovation. We believe that together we can create a brighter more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for a Customer Success Manager to join our team in one of todays most exciting technologies. This role will report to our Director of Customer Success and based in San Jose CA. This is a fully on-site in office role 5 days a week.

Department Overview

The Customer Success team takes a lead role with customer management once Bloom systems have been installed and energized. Key activities include account management customer outreach (newsletters surveys etc) strategic initiatives and customer support. The CS team collaborates with other customer-facing teams at Bloom to drive long-term customer satisfaction.

Position Responsibilities

• Manage and track end-to-end Customer Success with an emphasis on post-installation activities
• Work cross-functionally on behalf of the customer with other Bloom teams including Sales Marketing Service Installations and Finance
• Proactively manage customer relationships for defined set of accounts including QBRs and other key meetings escalations and issue resolution
• Act as primary customer point of contact for the Bloom Service team
• Ensure timely resolution of issues and keep customer apprised of progress
• Understand key business drivers; leverage this understanding to successfully manage customer relationships and contracts / LTSAs (Long Term Service Agreements)
• Track weekly and quarterly metrics
• Administer Bloom customer portal and coordinate potential enhancements
• Manage customer reference process in partnership with Bloom Sales
• Conduct various client surveys including annual NPS Survey
• Define and execute customer programs and lead periodic training sessions
• Leverage tools to assess customer site health including Salesforce Quickbase and internal Bloom platforms

Desired Qualifications

• 5 years of client facing experience in Customer Success Customer Support and/or consulting for a technology company
• Strong educational background (Bachelors Degree) MBA and/or PMP Certification are a plus
• Experience with customer contracts / LTSAs customer onboarding and/or negotiations
• Outstanding analytical and communication skills
• Demonstrated ability to manage multiple customers projects and work streams simultaneously and efficiently
• Experience with Customer Success Management platforms (e.g. Strikedeck Gainsight) and/or energy and construction domains are a plus

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin protected veteran status or on the basis of disability. Bloom Energy makes reasonable accommodations consistent with applicable laws for the known physical or mental limitations of an otherwise qualified applicant or employee

with a disability who can perform the essential job functions unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience.

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