Principal Technician (Configuration Management)

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA a team of 3000 civilian and military staff in 29 locations throughout Europe North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join NCIA CIS Support Unit (CSU) Brussels that is the primary Information Communications and Technology (ICT) service provider for 24/7 support to the Secretary General the International Staff (IS) the International Military Staff (IMS) and other Customers in the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs operates maintains and supports the full range of CIS capabilities during peacetime crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.

We are looking for a driven and enthusiastic Principal Technician (Configuration Management) who will take on the following roles and responsibilities:

Undertakes basic risk management activities;
Applies standard data modelling and design techniques based upon a detailed understanding of requirements;
Applies tools techniques and processes to track log and correct information related to configuration items;
Monitors and logs the actual service provided compared to that required by service level agreements;
Develops documents and implements changes based on requests for change;
Applies tools techniques and processes to create and maintain an accurate asset register.

For a full list of duties please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
3 years of practical experience across all the configuration management disciplines in a configuration management role;
Very good technical understanding and experience working with various IT Services; Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above);
Good understanding of infrastructure solutions hosting Service Management tools and technology including understanding of market leading database solutions (including but not limited to MS SQL and Oracle);
Practical experience with ITIL change and configuration management best practices;
Fluency in English both written and spoken.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;
5 year contract with competitive tax-free salary and household and childrens allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training wellbeing and more.

To learn more about NCIA and our work please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

Required Experience:

Staff IC

Who we are:For more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and together...