Vital Case Manager Belltown

Title: Vital Case Manager

Location: Belltown

Salary Range: $73500-$75500

Schedule: Monday-Friday 8:30am-5pm

Working at Evergreen Treatment Services makes a big difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity health equity and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients clients and staff members that provide more information and a clear picture regarding our organizations essential work.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach relationship healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination multidisciplinary clinical services and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy while addressing the root causes perpetuating historical trauma and immense suffering in individuals lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized arent just surviving but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing assistance to resolve legal issues health care entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience is committed to racial equity and social justice and appreciates hard work creativity and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.

This dynamic position plays an important role in helping ETS accomplish our mission!

Overview of Vital Program

The Vital (Familiar Faces) Program is an interdisciplinary care management team providing integrated services to adults experiencing behavioral health challenges (mental health and/or co-occurring substance use) have experienced chronic homelessness and have frequent contact with the criminal justice system. Vital is comprised of providers from Harborview and REACH/ Evergreen Treatment Services who deliver low-barrier medical mental health and case management support services in the community. We strive to offer trauma informed care and a harm reduction approach in addition to evidence based practice.

Job Summary:

• The Vital team serves people in King County who are frequently arrested and aims to transform the criminal legal system through community partnerships advocacy and the empowerment of those most directly impacted.
• The Vital Case Manager will maintain a caseload of 15 clients and work in collaboration with a multi-disciplinary clinical care team including a primary care ARNP a psychiatric ARNP a registered nurse an occupational therapist and a behavioral health counselor. With the permission of the program participants case managers provide legal advocacy in the courtroom and coordination with attorneys to mitigate the harm of the criminal legal system.
• This role makes a critical difference at ETS by working on a unique team that integrates criminal legal advocacy with harm reduction healthcare to improve the quality of life of program participants.
• The position is full-time onsite the location is at ETS REACH Belltown office and the days and hours are M-F 8:30am to 4:30pm.
• The annual salary range for this position is $72500 to $74500. ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.

Vital is a program of King Countys Familiar Faces Initiative. To learn more about this county initiative visit the website: ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Qualifications:

• Education and/or Relevant Experience:
• High school diploma or equivalent required undergraduate degree preferred. Academic training in the social service field and in chemical dependency and mental health treatment are desired. SUDP/SUDPT and MSWs highly desirable
• Knowledge and Skills:
• Understand racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients patients and staff from a wide variety of ethnic socioeconomic and cultural backgrounds.
• Computer literate with basic knowledge of Microsoft Office Suite as well as a high level of initiative in keeping current with technological change
• Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner
• Ability to set boundaries resolve conflict and de-escalate issues
• Dependable able to work under pressure; receptive to change willingness to learn cooperative approach to problem-solving
• Ability to establish and maintain effective working relationships with staff participants and outside contacts from a wide variety of ethnic socioeconomic and cultural backgrounds good diplomatic skills.
• Must be able to pass a Washington State Patrol criminal background check
• Flexible team player
• Excellent attention to detail
• Ability to read and interpret general business correspondence policies and procedures referral information financial documentation and applicable government regulations.
• Ability to write case file notes uncomplicated reports instructions and procedures.
• Ability to present information effectively and respond to questions from participants staff collaborative partners and the general public.
• Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written oral schedule or diagram format.
• Basic math skills
• Strong interpersonal skills and verbal/ written communication skills.
• Excellent organizational skills and ability to prioritize workload work independently and complete tasks timely and efficiently.
• Dependable able to work under pressure receptive to change willingness to learn cooperative approach to problem solving.
• Flexible team player with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries resolve conflict and de-escalate issues.
• Computer literate with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace) as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments using MS Teams or equivalent chat call and videoconference features and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms and talk or hear; frequently required to stand walk and kneel; occasionally to climb balance or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer photocopier fax machine and phone.
• Possible use of a program vehicle for which a valid Drivers License and acceptable driving would be required.

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment and candidates with prior criminal convictions will be invited to provide additional context as needed.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.