Remote/Field: To be considered candidates must live in Northern California be open to travel within the area up to 75%

About Us

CDK Global is a leading provider of cloudbased technology solutions for dealerships and OEMs across automotive and related industries. Our softwareasaservice (SaaS) platform empowers dealerships to streamline complex workflows across sales financing service and operations. By automating critical processes we help dealers improve efficiency deliver better customer experiences and drive stronger business performance.

Position Summary

The State Manager Northern California leads a team of Account Executives responsible for delivering exceptional customer service product adoption and operational excellence across the region. This role manages highlevel relationships with state agencies dealer associations and strategic partners while ensuring the Automated Vehicle Registration System (AVRS) meets all state compliance requirements and contractual obligations. The State Manager is accountable for team performance customer satisfaction install and support execution and identifying process or product opportunities that drive AVRS growth. This is a highly visible customerfacing leadership role requiring strong business acumen communication skills and the ability to execute in a fastmoving environment.

Position Responsibilities

• Provide clear leadership coaching and support to the Account Executive team.
• Build a highperformance culture focused on customer satisfaction responsiveness and process excellence.
• Manage team workload backlog prioritization and resource allocation across the territory.
• Serve as the first point of escalation for customer technical or staterelated concerns.
• Lead AVRSs ongoing relationship with state organizations and regulatory agencies.
• Maintain deep understanding of state requirements legislative changes and compliance expectations.
• Partner with dealer associations and industry groups to strengthen relationships and uncover new business opportunities.
• Support the identification of statelevel product enhancements or service opportunities.
• Ensure an exceptional customer experience throughout the full lifecyclefrom implementation through ongoing support.
• Oversee the installation project plan to ensure every new account is assigned installed and supported with consistency and professionalism.
• Regularly meet with key customers to assess performance identify improvement opportunities and reinforce AVRS value.
• Drive customer adoption and increased utilization of AVRS solutions.
• Provide performance metrics business reviews and strategic insights to both internal leadership and external stakeholders.
• Develop and present resource needs or business cases that support regional growth initiatives.

Required Skills & Abilities

• Minimum 5 years of account management and 3 years of management experience in a customerfacing environment.
• Ability to travel up to 75% of the time within the Northern California territory
• Strong communication skills including written verbal presentation and relationshipbuilding abilities.
• Ability to present confidently to groups both virtually and in person.
• Proven ability to lead coach and motivate a fieldbased team.
• Highly organized with strong attention to detail and a focus on process excellence.
• Ability to collaborate effectively across departments and influence without direct authority.
• Comfortable navigating a fastpaced evolving technology and regulatory environment.
• Proficiency with PC hardware/software Microsoft Office and basic troubleshooting.
• Strong customer relationship skills with the ability to identify needs remove barriers and drive adoption.
• Ability to create and present business cases when requesting team or resource changes.

Compensation: $115000 - $120000 bonus

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.