Program Manager Ops Excellence, Sub Same Day
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon is looking for a data-driven hands-on and innovative Program Manager to join our Operational Excellence team. As the backbone of our delivery network you will be responsible for driving continuous improvement within our Under the roof (UTR) and on the road (OTR) operations. Your mission is to bridge the gap between current performance and Best-at-Amazon benchmarks. You will own the roadmap for productivity metrics process standardization and the scaling of ultra-fast fulfillment operations. This role requires a boots-on-the-ground approach to identifying bottlenecks and the analytical skills to implement scalable solutions across a rapidly growing network.
Key job responsibilities
Process Standardization & ACES : Drive the adoption best standards across network to ensure uniformity and safety in all processes.
Productivity & Metric Ownership: Improve key operational performance indicators (KPIs).
Root Cause Analysis: Perform deep-dive analyses into operational defects and SLA breaches. Use data to identify trends and develop corrective action plans for weekly and monthly business reviews (WBR/MBR).
Continuous Improvement (Kaizen): Lead Kaizen events and Gemba walks to eliminate waste and streamline material flow within the stations.
Cross-Functional Leadership: Partner with Tech Supply Chain and Product teams to provide operational feedback on new tool rollouts and automation features.
Change Management: Act as the primary liaison for process changes ensuring that SOPs are up to best worldwide standards.
About the team
We are establishing new benchmarks in ultra-fast delivery service. Our team operates at the intersection of innovation and execution creating first-of-its-kind solutions while maintaining a customer-centric approach.
We are building foundational elements of new network from the ground up including development of operational frameworks technology integration and service optimization. The team consistently demonstrates agility in learning and implementing improvements turning challenges into opportunities for growth. Our collaborative environment encourages experimentation and rapid iteration.
- 3 years of program or project management experience
- 3 years of operational and/or retail management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak write and read fluently in English
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Speak write and read fluently in Japanese
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Process Standardization & ACES : Drive the adoption best standards across network to ensure uniformity and safety in all processes.
Productivity & Metric Ownership: Improve key operational performance indicators (KPIs).
Root Cause Analysis: Perform deep-dive analyses into operational defects and SLA breaches. Use data to identify trends and develop corrective action plans for weekly and monthly business reviews (WBR/MBR).
Continuous Improvement (Kaizen): Lead Kaizen events and Gemba walks to eliminate waste and streamline material flow within the stations.
Cross-Functional Leadership: Partner with Tech Supply Chain and Product teams to provide operational feedback on new tool rollouts and automation features.
Change Management: Act as the primary liaison for process changes ensuring that SOPs are up to best worldwide standards.
About the team
We are establishing new benchmarks in ultra-fast delivery service. Our team operates at the intersection of innovation and execution creating first-of-its-kind solutions while maintaining a customer-centric approach.
We are building foundational elements of new network from the ground up including development of operational frameworks technology integration and service optimization. The team consistently demonstrates agility in learning and implementing improvements turning challenges into opportunities for growth. Our collaborative environment encourages experimentation and rapid iteration.
- 3 years of program or project management experience
- 3 years of operational and/or retail management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak write and read fluently in English
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Speak write and read fluently in Japanese
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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