Administration Officer Intake Townsville
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Job Location:
Townsville - Australia
Monthly Salary:
$ 26 - 35
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
selectability is seeking an experienced administration officer - intake all-rounder to be part of our team. As an administration officer - intake you will assist to provide high quality service to our team. As our administration officer - intake you will be required to complete a broad range of administrative duties. Your responsibilities will include but are not limited to:
- performing administrative tasks whilst demonstrating good organisational skills flexibility and problem solving
- monitoring the shared inbox daily responding promptly and professionally to referrals enquiries and internal communications
- liaising with internal and external stakeholders to gather required onboarding documentation and complete risk checks with an understanding of risk identification and mitigation
- coordinating and scheduling intake appointments including setting dates and times preparing relevant documentation and attending intake meetings as required
- communicating directly with recipients and key stakeholders throughout the intake and onboarding process to ensure timely accurate information exchange
- completing all intake documentation
- managing TRACCS onboarding and compliance requirements for recipients
- uploading Wellbeing Stars updating Excel registers and ensuring all records are accurately maintained
- effective prioritisation of own workload to complete allocated tasks within designated timeframes
- basic data entry and effective record keeping
- receiving and responding to a high volume of phone calls
- communicate effectively with people from diverse backgrounds
About you
To be considered for this rewarding role you will have great interpersonal skills and the ability to take direction and work as part of a team.
To be successful you must:
- ability to communicate confidently and professionally with all levels of employees
- exceptional time management skills and attention to detail
- ability to work in a fast-paced environment and take instruction
- sensitive and adaptable to recipients different personalities cultural backgrounds and personal circumstances
Role requirements
- certificate III in Business Administration or similar qualification (highly desirable)
- demonstrated experience in an administrative role
- critical knowledge of TRACCS onboarding workflows and stakeholder processes
- a current minimum P1 C class Queensland drivers licence
- a Positive Notice Working with Children (blue card) (or the ability to obtain)
- NDIS Worker Screening Clearance (or the ability to obtain)
- NDIS Worker Orientation Module Quality Safety & You
About the offer
This is a permanent full timeposition based in Townsville.
We offer a range of benefits including:
- hourly rate of $26.30 to $35.67 super
- up to $15900 FBT salary packaging benefits
- access to fitness passport
- flexible working arrangements
- career pathways and opportunities for development
- employee assistance program offering confidential counselling support for employees
Applying
If this sounds like you please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.
If you would like more information please contact selectabilitys HR Townsville team onor by email
About us
selectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety and residential aged care in the Lower Gulf.
If you would like to know more please visit our website.
Required Experience:
Unclear Seniority
Key Skills
- Administrative Functions
- office supplies
- Personnel Matters
- Records Management
- Office Procedures
- Space Management
- Daily Operations
- Administrative Policies
- Personnel Management
- Administrative Services
- Interpersonal skills
- Telephone Calls
- Travel Arrangements
- Administrative Procedures
- Word Processing
About Company
selectability is a not-for-profit charity committed to improving wellbeing and contributing to suicide prevention across regional Queensland.
