APM Tech Support

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Everything you are looking for and more

The APM Tech Support is a key figure in ensuring the operational continuity and efficiency of our locker network. The ideal candidate will be responsible for proactively monitoring the operational parameters of our distributed locker infrastructure. This involves identifying and resolving technical software or mechanical issues on the Lockers remotely. This role acts as the first level of technical support performing remote troubleshooting and coordinating interventions by field technicians when necessary serving as an essential bridge between dispatchers and on-site service teams.

What responsibilities and objectives will you have

Continuously oversee our locker network remotely using tools and dashboards to detect anomalies and failures in compliance with SLAs and KPIs
Identify the root cause of technical issues within the locker infrastructure through analysis of monitoring data and remote diagnostic tools
Provide immediate first-level troubleshooting and problem resolution for locker issues
Open manage and close incident tickets related to Locker performance ensuring clear communication
Evaluate the necessity of on-site technical intervention and assign detailed tasks to field technicians with diagnostic information
Collaborate closely with dispatchers to prioritize Locker interventions and with field technicians for problem resolution feedback
Generate periodic reports on network performance resolved incidents and identify areas for system improvement
Contribute to the optimization of monitoring and remote troubleshooting procedures for the Locker network

Well what will the requirements be

Proven experience in monitoring IT systems networks or complex distributed infrastructures with a strong emphasis on remote diagnostics and support
Proficiency with tools used for remote asset management
Familiarity with ticketing/incident management systems
Excellent analytical and problem-solving skills to diagnose and resolve technical issues remotely
Ability to read interpret and analyse monitoring dashboards and system logs
Solid understanding of hardware software and networking concepts relevant to automated locker systems
Ability to read technical drawings and manuals.
Problem-solving mindset and hands-on attitude
Ability to work independently and as part of a team
Customer-oriented approach and commitment to ensuring maximum Locker uptime and functionality
Good written and spoken English
Madrid based/hybrid

What do we offer

Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted

Why join us

Because we dont settle we go further and multiply impact (10X Attitude).
Because we design every transformation around real customer value (Passionate About Customers).
Because we make things happen fast and smart not perfect but done (Go Go Go).
Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
Because we win together diverse collaborative driven by one shared vision (One Goal One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.

Everything you are looking for and more The APM Tech Support is a key figure in ensuring the operational continuity and efficiency of our locker network. The ideal candidate will be responsible for proactively monitoring the operational parameters of our distributed locker infrastructure. This invol...