Technical Support Engineer RHEL
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Job:
The Red Hat Global Support Services team is looking for a highly skilled Technical Support Engineer with excellent technical and customer service skills to join us in Pune this role youll become an expert on Red Hat technologies including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions and you will provide technical support for our enterprise customers both online and over the phone. As a Technical Support Engineer you will be responsible for performing advanced investigation and troubleshooting to resolve complex customer issues quickly and effectively. The customers youll interact with are often other engineers so well need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our system.
What you will do
Provide technical support to Red Hat enterprise customers
Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
Diagnose problems troubleshoot customer issues and develop solutions to technical issues
Exceed customer expectations by providing outstanding customer service
Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as brainstorming solutions deep research summarizing technical documentation drafting communications summarizing complex technical information and enhancing problem-solving efficiency across the development lifecycle.
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues
Use available tools to investigate and troubleshoot technical issues
Record customer interactions to include investigation troubleshooting & the resolution of issues
Work closely with Red Hats production support engineers technical account managers and development engineering
Manage workload to ensure that all customer issues are timely handled and driven to resolution
What you will bring
A minimum of 4 years experience as a support engineer or other directly related experience in an enterprise environment
Linux operating system installation configuration upgrades and maintenance experience
Solid understanding of networking configuration (IP configuration interface bonding routing firewalls etc.)
Strong troubleshooting skills
Thorough understanding of all base packages included in the RHEL distribution
Thorough understanding of security mechanisms such as SELinux and iptables
Thorough understanding of authentication mechanisms including local files NIS LDAP and Kerberos
Working know-how level experience with C and familiarity with developing and applying patches
Ability to create and implement test plans for software maintenance.
Experience writing scripts using Bash Python and/or Perl to troubleshoot and correct Linux issues
Excellent troubleshooting skills and a passion for problem solving and investigation
Ability to work with conflicting priorities take initiative and maintain a customer-centric focus
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
IC
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
