Computer Support Specialist II

WHO WE ARE LOOKING FOR

THE BENEFITS OF JOINING OUR TEAM

The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technological needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close good-natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.

WORKING HOURS AND LOCATION

This position typically works a 7.5 hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7:30am 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is located at 11305 Glacier Highway near Statter Harbor.

You will be one of the primary helpdesk technicians for the City and Borough of Juneau. Working with different CBJ departments you will assist CBJ employees with hardware and software issues.

You will be a key individual responsible for hardware issues involving desktops laptops and attached peripheral devices such as UPS backup units scanners monitors and others. You will make decisions regarding the repair or replacement of hardware. You will deploy new systems assist CBJ employees in relocating hardware and recover retired systems.

You will assist users working with productivity software used in CBJ to include Microsoft Office O365 Adobe Acrobat and others. You will be the first line of response for software configuration or troubleshooting escalating to higher levels of IT support as needed.

You will coordinate with higher levels of IT support to ensure that maintenance and security patches updates and application deployments are successful and consistent. As a first-line worker you will monitor support tickets trends to identify common issues and work with your peers to address such issues across the CBJ network.

Experience:

Two (2) years of experience in information systems maintenance or support which includes front line help-desk experience.

Experience in computer or telecommunications sales and customer service; computer hardware software or network installation and setup; providing instruction in the use of computer hardware or software; or operating computers in an Information Systems or telecommunications environment that required familiarity with a variety of applications and functions.

Substitution:

Bachelors degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience. Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience.

Academic training in computer science or management information systems course work providing familiarity with a variety of personal computers principles of telecommunications and functions of IS systems or one or more industry recognized desktop operating system or infrastructure certifications such as A Net Microsoft Certified Desktop Support Technician etc. may substitute for the experience.

Other:

Valid Drivers License at time of appointment and for continued employment.

Note: Position requires fingerprinting and a criminal background check (see language below):

This position is subject to a background check that will include a fingerprinting and a criminal background review. Based on task assignments a background check may also require a credit check. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from further consideration or dismissed if already employed.

*Prior to recruitment the Department and HR will discuss the specific background requirements on an individual basis.

APSIN

Please be aware this position works directly with CBJ systems that may include assistance with a departments Alaska Public Safety Information Network (APSIN). This requires the incumbent to submit to a pre-employment fingerprint based criminal history background check. Due to the sensitive nature of this position and required access to APSIN an applicant with adult criminal convictions will not move forward in the recruitment and selection process. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction or who may be a fugitive from justice. Additionally security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.Final offer of employment is contingent on obtaining DPS security clearance.

Background Check Authority: AS 12.62 and 13 AAC 68.215

HIRING MANAGER CONTACT INFO

Hiring Manager:James Zuelow

Phone Number: (

Email:

Please read the below information carefully to ensure your application submission meets all submittal requirements.

Education
If you are using education to meet the minimum qualifications you must document your education in your application and you may be required to provide transcripts.

Work Experience
If you are using work experience to meet the minimum qualifications you must document your work experience in the application.

If your application does not support minimum qualifications you may not advance to the interview and selection phase of the recruitment.

NOTE:Attaching a resume or curriculum vitae is not an alternative to filling out the application in its see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Application Assistance

For questions regarding application submission or system operation errors please visit: your question is not answered in the FAQ you may contact the Department of Human Resources & Risk Management at or

For applicant password assistance please visit:
Statement

The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call or TTY: Alaska Relay 711 or 1- or correspond with the Department of Human Resources & Risk Management at or 155 Heritage Way Juneau AK 99801. The City and Borough of Juneau is an equal opportunity employer.