Employer Services Standards And Audits Assistant Manager
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
MarylandsFamily and Medical Leave Insurance (FAMLI) program makes sure all workers inMaryland have paid time off for medical and family reasons. FAMLI is a socialinsurance system covering 2.6 million workers and 180000 employers deliveredas a digitally native public-facing service. Were in the early stages ofbuilding something as big and as far-reaching as unemployment insurance or anew health department. We know that delivering services primarily through awebsite over the Internet is a new way of doing business in government.
TheStandards and Audits Unit (SAU) focuses on the Employers and their compliancewith the Maryland Department of Labor Family and Medical Leave InsuranceProgram Regulations. Compliance is part of a larger strategy for ensuring anorganizations long-term sustainability. The Standards and Audits Unitmitigates risks supports ethical practices confirms employer accountabilityand verifies that employers adhere to laws and regulations.
As the Assistant Manager of the Standards andAudits Unit this position will lead a team of specialists dedicated toensuring employer compliance with FAMLI regulations and state standards. Thisrole involves overseeing audits and reports managing complex cases mitigatingrisk and implementing efficient protocols to maintain high-quality position will collaborate across divisions provide training and guidanceto staff and play a critical role in upholding regulatory integrity. This positionis ideal for a detail-oriented professional with strong leadership skills andexpertise in data analysis auditing and compliance management.
This is a Management Service position that serves at the pleasure of the Appointing Authority.
GRADE
19
LOCATION OF POSITION
100 S Charles St. Baltimore Maryland 21201 with option to hybrid remote work
Main Purpose of Job
The Employer Services Standards and Audits Assistant Manager within the Family and Medical Leave Insurance (FAMLI) Division at the Maryland Department of Labor (MDOL) ensures programmatic accuracy of regulatory standards across employer accounts. This position is responsible for verifying employers ensuring employers are registered for the program auditing employer accounts tracking and interpreting regulatory changes offering expert advice and assisting in the development of policies and strategies to maintain program integrity. By collaborating with the Policy and Program Integrity Directorates and Legal the Employer Services Standards and Audits Assistant Manager ensures regulatory consistency supports employers in understanding requirements and proactively mitigates risks.
POSITION DUTIES
Duties of this positioninclude but are not limited to:
Supervisionand Leadership
- Supervise lead and mentor Standards and Audits Specialists
- Assign work monitor performance and ensure quality work is produced
- Create a positive work environment and a high performing team
EmployerRegistration Verification and Audits
- Ensures all employers are registered and verified timely and accurately
- Expediently research flags (predetermined conditions that meet the need for manual verification and research) and document possible issues
- Develop implement and maintain compliance procedures
- Monitors interprets and implements changes in FAMLI program
- Conduct audits to ensure compliance with FAMLI program requirements
IssueResolution and Stakeholder Collaboration
- Establish and maintain professional relationships with employers to answer questions and resolve issues timely
- Collaborate with Customer Care to resolve escalated inquiries
- Collaborate with Program Integrity on suspected fraud cases
Reportsand Analysis
- Perform statistical analysis of data to support findings identify areas that are high risk and make recommendations for improvements
- Document and prepare reports to communicate findings to employers and stakeholders
- Prepare data and reports for senior leadership
Otherduties as assigned
- Performs other duties as assigned and leadership responsibilities as required
MINIMUM QUALIFICATIONS
Education:
- A Bachelors degree from an accredited college or university.
Experience:
Atleast four years of professional experience in auditing compliance monitoringregulatory analysis or financial investigation. This experience must includeconducting complex audits analyzing data for compliance risks and preparingdetailed audit reports.
- Advanced knowledge of state federal or local compliance regulations.
- Proficiency in auditing tools data analytics software or other relevant technologies (e.g. SQL Excel or specialized compliance platforms).
- Experience supervising or mentoring team members in a compliance or auditing environment.
- Strong written and verbal communication skills including the ability to present findings to leadership or external stakeholders. Applying appropriate research methodologies to perform and report on regulatory audits.
DESIRED OR PREFERRED QUALIFICATIONS
Education:
- A Bachelors degree from an accredited college or university in Accounting Finance Business Administration Public Policy or a related field.
Experience:
- Policy and Standard Operating Procedure writing and implementation.
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Allinformation concerning the qualifications including any required documentation(diploma transcript certificate etc.) must be submitted and received by theclosing date. Information submitted after this date will not be that meet minimum and/or selective qualifications will be referredto the hiring unit for interview selection. Units will select those candidatesmost closely demonstrating the qualifications for the interview.
Resumes are acceptable as additional information only; however the application must be completed in its entirety or it will be subject to rejection.
A resume and cover letter are stronglyencouraged for this position. Please upload one Word or PDF file that includes your combined coverletter and resume using the Transcript upload function or via the JobApsOther tab.
EXAMINATION PROCESS
Theassessment may consist of a rating of your education training and experiencerelated to the requirements of the position. It is important that you providecomplete and accurate information on your application.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore it is essential that the application is filled out completely and accurately listing all relevant education and experience addressing the specific qualifications shown above and submitting any required documentation (diploma transcript certification license etc.). Please include clear detailed and specific information on your application regarding experience qualifications related to the minimum qualifications desired and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
This is a full-timepermanent position and eligible for full State benefits which include:
- Flexible hours and hybrid teleworking
- Paid holidays 12-13 per year
- Generous paid leave package (annual sick personal and compensatory leave)
- State Pension (defined benefit plan)
- Tax-deferred supplemental retirement savings plans (401(k) and 457)
- Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health services
- Flexible Spending Account plans for Health Care and Daycare
- State Employees Credit Union
To learn more please click this link:STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However ifyou are unable to apply online or having difficulty with your login orpassword please contact DBMs Helpdesk directly at (410) 767- 4850 (8:00 AM to5:00 PM daily except for holidays and weekends). After business hours pleasesubmit an email request to If you encounterdifficulty attaching required or optional documentation you may submit via emailmail or deliver in person. Please be sure to include your name identificationnumber (Easy ID#) and job announcement number on any documentation to ensuretimely processing.
We thank our Veterans for their service to our country andencourage them to apply. If you are seeking veterans preference please submita copy of your DD-214.
The paper application must be received by 5 pm close ofbusiness on the closing date for the recruitment no postmarks will beaccepted. Incorrect application forms will not be accepted.
PLEASE DO NOT FAX OR EMAILUNSOLICITED DOCUMENTATION
Completed applications required documentation and anyrequired addendums may be mailed to:
Maryland Department of Labor/ Officeof Administration
Attn: Mercedes Peterman #26-
100 S. Charles Street Tower 1Suite 5000Baltimore MD 21201
The MD State Application Form can befound online
Please contact: foradditional information concerning the recruitment.
Maryland Department of Labor is anequal opportunity employer. It is the policy of LABOR that all persons haveequal opportunity and access to employment opportunities services andfacilities without regard to race religion color sex age national originor ancestry marital status parental status sexual orientation disability orveteran status.
Required Experience:
Manager
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