Software Support Specialist

Whitestown, IN - USA

Yearly Salary: $ 60000 - 70000

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

SOFTWARE SUPPORT SPECIALIST CLINIC CALL CENTER & TELEHEALTH APPLICATIONS

PRE-BORN! INDIANAPOLIS ONSITE/HYBRID

Reports to: Director of Network Administration

About PreBorn!

PreBorn! is a Christ-centered and Christ-directed nonprofit based inIndianapolis Indiana dedicated to supporting life-affirming pregnancy clinics nationwide. Our work empowers clinics with resources technology and grant funding to help save babies and bring mothers and families to the saving knowledge of Jesus Christ. The Software Support Specialist role contributes to this mission by ensuring our internal systems and clinic-facing applications work smoothly and effectively.

About the Role

Were seeking a detail-oriented customer-focusedSoftware Support Specialistto provide frontline application support for our internal operations and partner clinics. Youll help troubleshoot configure and maintain our clinical call center and telehealth tools so our teams and partners can focus on life-saving ministry and client care.

CharacterQualities:

Servant-Leader

Adaptable

Enthusiastic Learner

Innovative Builder

Strong Collaborator

Creative Problem Solver

Critical and Strategic Thinker

Key Responsibilities

Provide first-level support for EMR telehealth scheduling call center and other clinic applications.
Diagnose troubleshoot and resolve software issues or coordinate escalations with IT/vendor partners.
Manage user access permissions and basic configuration changes.
Support application maintenance updates and rollout of new functionality.
Communicate with internal and external stakeholders to understand and document system issues.
Recommend and document workflow and process improvements to optimize efficiency.
Create and maintain support documentation (FAQs process guides procedures).
Ensure adherence to HIPAA privacy standards and organizational policies.

Qualifications

Experience supporting software users preferably in healthcare telehealth or related environments.
Strong technical troubleshooting and customer service skills.
Familiarity with clinic or patient-facing workflows is a plus (e.g. EMR/EHR or telehealth operations).
Ability to explain technical solutions clearly to non-technical users.
Proficient with Microsoft Office/Teams and comfortable learning new systems quickly.

Preferred

Experience with platforms such as Epic Athenahealth NextGen AdvancedMD or similar clinical/telehealth systems.
Familiarity with HIPAA security best practices and clinical documentation standards.

MISSION PRE-BORN INC is an EEO Employer - M/F/Disability/Protected Veteran Status

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SOFTWARE SUPPORT SPECIALIST CLINIC CALL CENTER & TELEHEALTH APPLICATIONS PRE-BORN! INDIANAPOLIS ONSITE/HYBRID Reports to: Director of Network Administration About PreBorn! PreBorn! is a Christ-centered and Christ-directed nonprofit based inIndianapolis Indiana dedicated to supporting life-affirmin...