Parts Apprentice 2nd Year

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Duties and Responsibilities:

• Primary responsibility includes developing and maintaining customer relationships
• Providing sales support for telephone walk in and shop parts needs
• Effectively managing all facets of the parts ordering process and system
• Provide front counter (over the phone and walk in) and/or shop parts counter sales support.
• Source and order new and used CAT and non-CAT parts.
• Manage backorders and provide updates regarding estimated shipping.
• Process parts credits and customer orders.
• Participate and adhere to on-site safety requirements.
• Participate in parts sales related special projects and assignments.
• Participate in call quality and performance initiatives as required.
• Other functions may include but are not limited to:
• Pulling customer and branch parts orders.
• Packing and labeling parts orders for shipments.
• Warehouse duties and housekeeping as required.
• Hydraulic hose building.
• Core inspections.

Qualifications

• Successful completion of Grade 12 or equivalent
• Caterpillar parts product knowledge would be considered an asset.
• A working knowledge of DBS Service Information System (SIS)/ Technical Marketing Information (TMI) ProcureIT and Antares will be considered an asset
• 3 5 years previous experience working with customer sales parts and/or warehouse is required.
• Excellent MS Office Package Knowledge. Specifically Excel Outlook and Teams

Important Details:

• This role is based in Whitehorse on a 5x2 Monday to Friday shift
• 1st Year Apprentices MAY be considered with relevant experience
• Candidate selection will be in compliance with the terms of the current collective agreement. Please note that any future shift changes that may occur will be made in accordance with the terms and conditions of the Collective Agreement.
• Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.