Senior Technical Writer

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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Position Overview:

Diligent is seeking a Senior Technical Writer to join ourGlobalteamand help shape the future of Product forsomeone who combines technicaldocumentationexpertisewith a passion for modern in-productcontentexperiencesand AI-powered knowledge not only create comprehensivedocumentationfor Diligentproductsbut willalsodrive forwardthinking strategies systems and processes that transform how we enable our users.

This role is perfect for someone who sees content as more than just documentation itsa strategic UXcomponentthat can to rapidly develop breadth and depth ofexpertisein our products and services while synthesising technical informationinto clear contextual communication that enables users to quickly get value from cross-functional teams across multiple time ownership over your area driving the content creation process and working independently to ensure successful delivery from start to finish.

While experience in all areasisntrequiredwerelooking for candidates who are excited about expanding beyond the traditional helpdocumentation into in-product contextual AI-assisted content experiences.

Key Responsibilities

• Write clear concise complete and correctcontent for new andexistingsoftware products spanning traditionaldocumentation in-product content and contextual help content for multiple mediums including online help user interfacesmicrocopy tooltips guided toursAPIs and other in-product contentexperiences.

• Review edit and standardize UImicrocopyand UX content tomaintainconsistencyand qualityacross products.

• Collaborate effectively withglobalcross-functional teamsincludingproduct managers designers software engineers QA and others.

• Contribute to AI-powered initiatives.

• Interview subject matter experts perform technical research and test andvalidatesoftware and prototypes to fully understand how to use and support them.

• Provide feedback to other team membersandcontribute to team standards and best practices.

• Communicate proactively be able to self-manage and meet the organizations vision. Independently take decisive action to support and enhance that vision.

• Actively seek out new opportunities to make strategic improvements communicate value and develop meaningful relationships.

Required Experience/Skills

• 5 years of experience in professional writing preferably in a technology or Saas environment with a proven track record in creating user-centred content.

• A passion for excellence in communication regardless of written and verbalcommunicationin English with an ability to adapt tone and style for globalaudiencesand content type.

• Can provide 2 to 3 writing samplesdemonstratingability to succeed in this role.(Samples may include technical documentation UX writing or in-product content).

• Demonstrates an interest in AI-powered content delivery.

• Forward thinking:develops a vision forwhatsnextandisntcontent tojustmaintainexistingpractices.

• Opennessto and an enthusiasm for in-product content experiences (tooltips onboarding guides contextual help) rather than limiting focus on traditional helpdocumentation.

• Writes clear concise complete and correct technical contentin a single sourcing environment using structured writingprinciples.

• Ability to edit and apply standards to the work of othersensuring allcommunicationhas aconsistent voiceand meets our standards.

• Not content to sit around and await instructions. Constantly strives to improve information products and procedures for creating them.

• Experienceworking effectively in distributed team environments with strong self-management and time-management skills

• Working knowledge of version control systems such as GitHub.

• Experience withMadCapFlare or similar XML-based authoring tools.

• Willingnessto learn in-product content platforms such as PendoWalkMe Intercom and embracemodern content delivery approaches.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}