Customer Service & Program Support Officer

Customer Service & Program Support Officer

Bargoonga Nganjin North Fitzroy Library (and other locations as required)

Permanent- Part-Time(21.25 hours per week) - working 2 in 4 Saturdays

Band 4 - $72735.56 super (Pro-Rata)

Why Youll Want to Join Us

• Supportive friendly team that values growth and development.

• Excellent employee benefits and competitive hourly rates

• Work in a dynamic collaborative environment

Benefits Package

• Exceptional leave entitlements - 16 days personal leave 18 weeks parental leave plus cultural leave and compassionate leave
• Health and wellbeing - free EAP counselling discounted leisure membership 40% off for Staff and 25% off for Managers salary sacrifice childcare options
• Professional Development leadership courses and learning workshops Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement

Yarra Libraries is looking for extraordinary customer service officers to deliver consistent and exceptional customer service in line with our strategic vision. Positions include regular shifts on evenings and Saturday mornings and are expected to work across all five branches and outreach locations as required.

Key responsibilities include:

• Performing rostered library customer service shifts and associated frontline tasks (circulation and collection maintenance) that support customers in a self-service environment
• Support the development and delivery of regular library services programs and events that meet identified needs and interests within the community including but not limited to digital literacy early literacy and reader development.

We are a world-class public library service who provide an inclusive and stimulating environment to our community. We encourage lifelong habits of learning and self-expression nurture a love of reading and help our library users meet their educational informational and recreational aim to make a positive impact in the lives of our staff and community and pride ourselves on our welcoming culture.

Need More Info

For further information see the position description or contactPeter Huynh Team Leader Information Technology & Projects at

- Library Customer Service and Program Support Officer - Position Description - July 2025 (2).pdf

Applications close onFriday 20 February 2026 at 11:55pm.

How to Apply

In your application please include your Resume and a 1-page Cover your cover letter provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.

Additional Information

This position is subject to satisfactory Police Check and Working with Children Checkprior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job!Acting on the climate emergency requires that we change the way we think make decisions and prioritise action. We must embed proactive climate responses in the ways we govern live our lives and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

Acknowledging the scale of this crisis at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarras Commitment to Diversity

Yarra City Council is committed to being achild safe organisationand supports flexible and accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as gay lesbian bisexual transgender intersex or queer.

We draw pride and strength from our diversity remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.