Data Operations Manager

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What Well Bring:

At TransUnion we strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors our associates are given the tools needed to get where they want to go. Regardless of job titles our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team youll work with great people pioneering products and cutting-edge technology.


The Data Operations Manager leads a team of Analysts and collaborates crossfunctionally to support customer requests and advance longterm organizational this role you will influence the customer and furnisher experience while driving process management optimization and compliance through the implementation of scalable solutions.

What Youll Bring:

• Bachelor degree or years 7 years of equivalent work experience
• Experience making management decisions driving teams and measuring results
• Ability to foster collaborative relationships in cross-functional teams and work in matrix environment
• Experience systematically analyzing problems or processes drawing relevant conclusions and devising appropriate courses of action
• Ability to analyze complex data using logic and quantitative reasoning an intuitive capacity for problem solving and ability to act decisively
• Establish and maintain VOC feedback loop from customers furnishers processors and client engagement teams
• Creation of training materials and talking points for new and modified processes
• Required working knowledge of software applications such as Microsoft Excel Word and PowerPoint with exceptional presentation skills.
• Availability to travel upon request

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your development in:

• Experience in the credit reporting financial services or direct marketing industry
• Business process mapping and process data mining experience
• Methodologies: Systems Development Lifecycle experience Rapid Application Development Case Tools
• Understanding of Databases/File Structures: DB2 Oracle MS Access SQL
• High level understanding of software development methods and Data Manipulation Tools such as SAS Ab Initio

Impact Youll Make:

• Lead and champion our operating model using new technology and applications while delivering high quality results
• Build and drive internal continuous improvement culture through innovation collaboration and lean thinking while achieving organizational buy-in
• Develop and create operations and workflow management processes and procedures while introducing metrics to measure success
• Communicate data incidents to business leaders legal compliance and customers/furnishers and introduce processes to mitigate future risk
• Use problem solving skills and knowledge of our applications and processes to introduce resolutions that limit impact to customers/consumers
• Create and formalize proactive strategies to advance data furnisher monitoring and improve our data quality
• Support applications deployments coordinate testing and validation strategies
• Identify application deficiencies and/or process gaps; identify and implement solutions in order to meet department goals
• Work with product managers and technical leads to determine scope and priorities for product development cycles
• Work with QA and analyze data and test results to ensure integrity is maintained throughout program lifecycle and ensure market and business needs are satisfied
• Interpret and adhere to standard legal compliance and business rules during program design and process development
• Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences
• Improve TransUnions competitive position and help drive revenue through development of Data Furnisher monitoring techniques and data onboarding processes
• Develop and implement processes & system enhancements to establish and maintain data quality standards
• Review current operations and identify opportunities in tools processes and talent to make recommendations towards increased quality and efficiency
• Research evaluate and determine the right level of automation and implement automation options
• Develop and maintain stakeholder relationships in all regions

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting

Pay Scale Information :

The U.S. base salary range for this position is $106700.00 - $160000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.

Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnions Internal Job Title:

Manager II Data Acquisition

Company:

TransUnion LLC