Customer Experience Officer Slim Dusty Centre

Your New Role:

Are you a Customer Service superstar with hospitality experience and a passion for events Interested in working casual shifts If yes we want to hear from you!

We have two exciting opportunities for energetic team players to join our team at the iconic Slim Dusty Centre where you will contribute directly to the overall visitor experience providing high level customer service across all areas of the centre including food and beverage event services visitor information museum Nulla Nulla Regional Gallery retail shop and general operations.

Day-to-day youll be:

• Proactively welcoming visitors to the centre and enhancing the visitor experience delivering premium customer service
• Providing cross-function support services including ticket and retail sales food and beverage sales events and gallery operations visitor information services and general building operations
• Undertaking building open and closing procedures
• Managing cash and being accountable for daily reconciliation
• Providing visitor information and promoting the local region

For a full list of the Key Accountabilities of the role please refer to the Position Description.

About You:

To be successful in this role you will ideally possess certification in one or more areas such as Tourism Food Safety RSA and First Aid.

You will possess demonstrated experience in delivering high quality customer service excellent verbal and written communication strong personal presentation ability to build and maintain positive working relationships and basic computer skills.

You will be a self-motivated individual and willing to work a variety of rostered shifts across seven days per week to support centre operations.

About Us:

Kempsey Shire Council (KSC) is located on the Mid North Coast of NSW known for its genuine hospitality pristine beaches sub-tropical rainforests mountain ranges rock river gorges sprawling farmland and peaceful villages.

We are a progressive proactive and dynamic organisation and we pride ourselves on the respectful and supportive workplace we have cultivated. With 360 dedicated staff managing $1.8 billion worth of assets across many sites throughout the Shire KSC work closely with our community to build an inspired connected Macleay Valley.

Benefits of working for Kempsey Shire Council:

As the successful candidate youll enjoy:

• A working environment focussed on wellbeing including flexibility EAP access social club and health and wellbeing programs.
• Career development and learning opportunities
• A supportive collaborative working environment designed to help you grow!
• A fantastic lifestyle and work life balance on the beautiful Mid-North Coast.

Interested

Please apply via Councils website Note that you will be required to prepare and submit:

• A short statement (maximum 2 pages) outlining how your experience abilities knowledge and personal qualities will enable you to achieve the key accountabilities of the role (as listed in the Position Description); and
• Your current resume.

Applications Close: COB Wednesday 4 February 2026

Please note that Council reserves the right to close this job advertisement before the stated closing date if a suitable candidate is found. Therefore we encourage all interested applicants to submit their applications as soon as possible.

Have questions Please contact Stephen Wright Economic Development and Tourism Manager for a confidential discussion onPh:.

Please Note: Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates.

If you experience any difficulties applying online please contact the Recruitment team on or email

Thank you and good luck with your application.

Kempsey Shire Council is an equal opportunity employer and we celebrate our diverse inclusive and values-led workforce. We welcome and encourage applications from Aboriginal and Torres Strait Islander people people with diverse culture and linguistic backgrounds and people with a addition Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities. If you require additional assistance to participate in the recruitment process please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.