Call Center Quality Assurance Specialist
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Responsible for monitoring and evaluating staff members on the quality and
process of work performed as measured against standards.
Assist with the development analysis and distribution of recaps findings and
summaries.
Assist with training new agents and re-training on policies and procedures.
Remain proficient and up-to-date on policies and procedures for all operations.
If needed assist in developing new procedures and update existing procedures
when changes occur.
Conduct agent monitoring activities while providing live in the moment coaching
for quality assurance purposes.
Monitor and report on agent activity schedule adherence and productivity while
reporting daily weekly and monthly findings.
Research analyze identify and evaluate data from assigned tasks to evaluate
existing and potential trends and issues while recapping for leadership.
Perform other duties as may be assigned by leadership.
Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced compassionate and inspired we take pride in our ability to create customized mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live learn and achieve. We are dedicated to providing those we serve with the opportunities resources and support to confidently move ahead. We support safe compassionate and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience Beacon Mobility operations can be found in Massachusetts New York Pennsylvania Illinois and Minnesota providing support to over 10000 employees in over 1300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6500 vehicles.
Required Experience:
IC
Key Skills
- Invoicing
- Information Technology Sales
- IT Support
- Audio Visual
- Database Administration
About Company
Mobility Without Limits We help people reach their destinations easilyand safely, supporting communities andcreating a brighter future for all. Get to Know Us / What we do Serving Our Communities Our family of transportation companies caters to the diverse mobility needs of our custom ... View more
