Application Support Manager, WMS
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Essential Job Functions
- Manages application support resources to ensure effective support is offered to users/applications - Manages support SLAs for team
- Ensures all support is compliant with team support processes addressing and correcting gaps as they are identified
- Makes observations and takes measurements directly and collects and interprets data from other technical and operating staff
- Performs quality assurance tests on all new application build upgrades before they are placed into production
- Works strategically with cross functional members in implementing new projects with operations
- Documents processes and support requirements when applicable
- Takes input from Management and appropriately and accurately applies comments/feedback
- Develops internal and external meeting objectives and agendas while understanding the necessity of project standards and applies them consistently
- Prioritizes multiple tasks effectively prepares reports flow diagrams and charts while ensuring the process works at the optimum level to the right rate and quality of output in order to meet supply needs
- Reviews work requirements at all levels to perform gap scope creep fulfillment and realization analysis
- Provides guidance and expertise to identify and manage changes to requirements and manage the upstream and downstream effects of changes
- Establishes and enforces effective analytical processes and practices to effectively manage a business analysis team
- Performs personnel management tasks
- Works with the development / Infrastructure teams to deliver the application as designed
- Other duties as assigned
Physical Requirements
- Vision abilities required by this job include close vision and the ability to adjust focus
- Must be able to sit or stand for extended periods of time some light lifting may be required in some instances.
- Talking hearing and using hands to operate computer equipment
Education & Experience
- Bachelors degree required in a related analytical field
- Warehouse management systems freight forwarding or logistics background
- Minimum 7 years Business Analysis experience Management experience
- Programming languages: SQL
Other Skills and Abilities
- Pays attention to detail and accuracy
- Good communication and interpersonal skills to articulate proposals
- Strong managerial and teamwork skills
- Strong problem-solving and analytical ability
- Ability to show good judgment at all times
- Ability to write clearly and effectively
- Ability to create and utilize both Use and Test cases
- Ability to work with a PMO and execute assigned tasks against a project plan with target dates
- Has high degree of Confidence
- Ability to lead a cross functional team to deliver assigned project deliverables
- Ability to create project plans and manager project teams
- Knowledgeable of business analysis Best Practices and ability to implement
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas
WHY SHOULD YOU WORK FOR CRANE
At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
- Excellent Medical Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
