Assosicate Field Service Engineer Johnson & Johnson MedTech | Cardiovascular
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
London United KingdomJob Description:
Johnson & Johnson MedTech Cardiovascular with its subsidiary Biosense Webster Inc. is recruiting for an Associate Field Service Engineer (AFSE) located in the London Area (United Kingdom).
About Cardiovascular
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular Ready to join a team thats reimagining how we heal Our Cardiovascular team develops leading solutions for heart recovery electrophysiology and stroke. You will join a proud heritage of continually elevating standards of care for stroke heart failure and atrial fibrillation (AFib) patients.
Your unique talents will help patients on their journey to wellness.
Learn more at purpose:
Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots stroke heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year.
Biosense Webster Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time 3D cardiac mapping and navigation technology as well as the first electrophysiology catheter.
The introduction of the companys CARTO 3 System in 2009 revolutionized 3D mapping technology by growing the accuracy speed and efficiency of the cardiac ablation procedure.
Job Summary:
As an Associate Field Service Engineer you will be responsible for supporting our systems in installation service and repair. The interaction with customers in person or over the phone handling their technical inquires and complaints is key to building a lasting customer relationship. You will coordinate yourself independently to keep your Area on track.
Key Responsibilities:
Under (e.g. limited supervision general direction etc.) and in accordance with all applicable federal state and local laws/regulations and corporate Johnson & Johnson procedures and guidelines the key responsibilities are:
Support of highly advanced medical equipment to build 3D-Maps to accurately visualize the anatomy of the human heart identify the root cause and treat them in one intervention
Lead schedule and perform the installation upgrades and repair of equipment within your area
Evaluate diagnose and repair malfunctioning equipment in response to service calls in your territory schedule to facilitate all aspects of technical/engineering work required to support all products supported
Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data identify issues and put in corrective actions and improvements plans
Handle customer expectations on a regular basis before and after various interactions to ensure customer happiness
Complete clear and timely update in the Service Management System related to Work Orders
Maintain composure and problem-solving focus during stressful interactions
Responsible for communicating business related issues or opportunities to the next management level
Follow all Company guidelines related to Health Safety and Environmental practices
Qualifications
Education:
Experience in the Medical Device Industry is preferred
Associate degree with 2 years service Medical related experience; OR
Highly preferred bachelors degree in Biomedical / (Electronics) Electrical / Computer Engineering field
Knowledge of servicing principles practices and procedures preferred
Experience and Skills:
Required:
Organization skills
Knowledge of Microsoft Office
Problem solving skills
operation of standard test equipment e.g. digital multimeter / safety tester
Ability to travel short notice
Air travel upon request to EMEA region
Ability to work weekends and off hours as needed to support customer and business needs
Heavy lifting of equipment and excessive standing lifting and bending will be required.
Always respect and apply safety rules and procedures
Other:
English verbal and written communication skills
Office/Field time 25%/75%
Must have valid drivers license
Required Skills:
Preferred Skills:
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
