Job Description

Service Manager

Location: Hybrid
Contract Type: Permanent
Salary: 50000 - 54000.00 basic plus car allowance.

• Lead and develop a service team across the South region managing daily operations and achieving SLA and KPI targets

• Employee-owned company offering genuine career progression and financial stake in business success

• Comprehensive benefits package including 25 days annual leave private healthcare and 24/7 wellbeing support

• Hybrid working model balancing office and field-based responsibilities

• Opportunity to mentor and supervise engineers whilst building your management experience

Our client is a well-established electronic security systems company specialising in the design installation maintenance and repair of security systems across the region. Theyre seeking an experienced Field Service Manager to lead their South operations team overseeing service delivery team performance and client relationships. If youre looking to advance your management career within the security industry and have the supervisory experience to succeed in this role this is an excellent opportunity to join an employee-owned organisation.

Position Overview

As Field Service Manager youll oversee daily service operations across the South region managing a team of service and trainee engineers. Youll allocate upgrade works and maintenance tasks attend client sites professionally and prepare accurate quotations. Your focus will be on achieving SLA and KPI targets managing escalated faults and ensuring your team delivers consistently high standards. Youll act as a key escalation point for clients lead meetings and support the Projects Department directly contributing to client satisfaction and business growth.

Responsibilities

• Oversee and allocate upgrade works and day-to-day tasks to service teams ensuring efficient resource planning

• Plan and allocate service and maintenance work to achieve agreed SLA and KPI targets

• Attend client sites professionally prepare accurate quotations and advise on system improvements

• Manage escalated faults and serve as first point of contact for client complaints

• Monitor team performance conduct engineer meetings and audits and identify training needs

• Supervise service and trainee engineers providing guidance and mentoring to support their development

• Coordinate preventative maintenance (PPM) activities and manage call-out rotas

• Produce incident reports and maintain accurate documentation for all service activities

• Manage attendance conduct appraisals and model high professional standards across the team

• Review subcontractor work and liaise with the Projects Department on ongoing activities

• Complete daily expenses weekly with valid VAT receipts and maintain company vehicles and equipment

• Participate in escalation and call-out rotas as required

• Stay informed on security industry regulations and ensure compliance across all operations

Requirements

• 2-5 years management or supervisory experience within the security industry

• Strong organisational and time-management skills with proven ability to prioritise effectively

• Demonstrated mentoring and leadership capabilities with experience managing technical teams

• Full understanding of NACOSS requirements across all security disciplines

• Product-specific qualifications (for example Lenel or CCURE) to highly experienced level

• Security clearance (SC) required with willingness to obtain DV clearance and site-specific vetting

• Valid driving licence and ability to travel across the South region

• Proficiency in completing accurate client-facing and internal reports

• Knowledge of company and local procedures relating to safety quality security and environmental compliance

• Ability to use company equipment including mobile phones PDAs and laptops effectively

Company Overview

Our client is an employee-owned electronic security systems company committed to designing installing maintaining and repairing security systems to the highest standards. As an employee-owned organisation they believe in shared success every team member benefits from the companys growth and profitability. Theyre recognised for fostering an inclusive workplace that values diversity and makes hiring decisions based on skills experience and potential. The company prioritises supporting team development promoting best practices and maintaining a safe and compliant work environment. Their unique ownership model creates a strong team culture where employees are invested in long-term success.

Benefits

• 25 days annual leave plus local bank holidays

• Company pension scheme

• Private healthcare cover

• Optional annual private wellbeing and health screening appointments fully funded

• 24/7 access to free health and wellbeing support through employee assistance programme

• Life assurance

• Career development opportunities within an employee-owned business structure

Alongside this comprehensive benefits package youll be immersed in a collaborative inclusive environment where your contributions directly impact business success. Youll work alongside a supportive team committed to professional excellence with genuine opportunities to progress your management career within a values-driven organisation.

How to Apply

Interested in learning more Get in touch or apply today wed love to hear from you.