Mid-Level Technical Support Engineer (Backend-Focused)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
- Code-Level Debugging: Go beyond surface-level symptoms to identify bugs within our and TypeScript environment.
- Rapid Resolution: Provide timely technical solutions to user-reported issues in a high-pressure fast-paced setting.
- Scripting & Automation: Write scripts to automate repetitive support tasks or perform data corrections in MySQL.
- Documentation: Translate complex technical fixes into clear internal documentation and user-facing knowledge base articles.
- Collaboration: Act as the filter between Support and Engineering escalating only the most complex bugs with reproducible steps and code snippets.
- Experience: 3 years as a junior/midlevel backend engineer (2 years working as a technical support engineer).
- Coding Ability: You are comfortable reading and writingJavaScript/TypeScript. You can navigate a repo and understand how functions interact.
- SQL Proficiency: You can write joins and complex queries to investigate data discrepancies inMySQL.
- Thick Skin & Fast Pace: You thrive when the house is on fire. You can prioritize a high volume of tickets without losing your cool.
- Communication: You can explain a Race Condition to a non-technical customer success manager and a Null Pointer to an engineer with equal clarity.
Added Advantage
- Experience with REST API troubleshooting and tools like Postman.
- Knowledge of cloud logging platforms.
- Previous experience in a startup environment.
Required Experience:
Manager
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Piggytech is on a mission to give everyone the power to better manage and grow their own finances. We are committed to providing employees with a progressive and open-minded work environment. Our workplace is diverse, and we model this after our culture of openness and collaboration.
