Supervisor Concierge Service Team
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
About Our Team:
Join our dynamic Global Concierge Travel Team at IQVIA where we are committed to delivering excellence in corporate travel and event management for our employees and clients worldwide. Our team ensures seamless event execution vendor coordination and travel logistics creating impactful experiences.
Role Overview:
The Supervisor Corporate Travel & Meetings/Events is responsible for leading and managing a team of associates across multiple locations ensuring the delivery of high-touch travel booking and meeting/event project services. This role combines operational oversight staff development and hands-on expertise in travel and event management. The Supervisor will drive process excellence compliance and innovation while fostering a collaborative and customer-focused environment.
Key Responsibilities:
Team Leadership & Resource Management
- Supervise support and develop associates responsible for travel booking and meeting/event projects in multiple locations.
- Plan assign and direct work; appraise performance and guide professional development.
- Address employee issues resolve problems in accordance with company policies.
- Train and onboard new team members ensuring consistent service standards.
Travel & Event Operations
- Oversee global travel arrangements including flights accommodations ground transportation and travel itineraries.
- Ensure seamless planning and execution of corporate meetings and events from venue sourcing to logistics.
- Support associates in structuring travel itineraries restaurant bookings curated experiences and activities.
- Ensure all bookings and event plans comply with company policies financial guidelines and pharmaceutical regulations.
Vendor & Stakeholder Coordination
- Negotiate contracts with suppliers and venues to maximize savings and minimize cancellation risks.
- Lead coordination with internal and external stakeholders including Purchasing suppliers and clients.
- Collaborate cross-functionally to facilitate approvals payments and project execution.
Compliance Reporting & Continuous Improvement
- Ensure compliance with industry standards company policies and relevant regulations.
- Track and report on sourcing metrics cost savings travel/event spend and vendor performance.
- Evaluate and implement new services technologies and process improvements.
- Stay updated on industry trends new venue openings and emerging markets.
Customer Service & Problem Solving
- Deliver exceptional customer service and support to clients and internal stakeholders.
- Demonstrate initiative in solving challenges and overcoming operational obstacles.
- Efficiently manage travel/event-related issues including rebooking cancellations and emergencies.
Qualifications & Skills:
Required:
- Minimum of 5 years experience in corporate travel management event planning or concierge services including at least 2 years in a supervisory or team lead role.
- Advanced proficiency in English
- Strong project management organizational and communication skills.
- Experience with travel booking tools (GDS platforms: Sabre Amadeus Travelport/Galileo; Concur) and event management platforms (Cvent).
- Ability to simultaneously handle multiple priorities and influence internal/external constituents.
- Demonstrated problem-solving skills and ability to adapt to changing business needs.
Preferred:
- Experience in pharmaceutical or medical event planning and compliance.
- Background in VIP/concierge services.
- Familiarity with financial tracking reporting and budget management.
Additional Information:
- Hybrid role; flexibility in working hours required to accommodate travel and event schedules.
- May require travel for onsite coordination and cross-site projects.
- Office environment; reasonable accommodations available for individuals with disabilities.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
