Vital Records Registration Team Lead (HSC 3) DOH8802

Tumwater, WA - USA

Monthly Salary: $ 5271 - 7082

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Vital Records Registration Team Lead (HSC 3)

The Division of Disease Control and Health Statistics (DCHS) PERMANENT APPOINTMENT

This is an onsite/in-person position that sits at the DOH Office located in Tumwater WA.

THE OPPORTUNITY:

The Department of Health works every day to protect and improve the health of people across Washington State. Within the Center for Health Statistics this role supports the statewide vital records program that registers and preserves official records of births deaths marriages and divorces. These records shape public health decisions guide policy and provide essential services to families and communities.

As the Vital Records Registration Team Lead you will help keep Washingtons vital records systems accurate reliable and running smoothly. You will serve as a key technical and program resource for the Washington Health and Life Events System and the Electronic Death Registration System supporting the professionals who rely on these tools to do critical public health work.

Key Responsibilities:

Provide leadership and coordination for electronic birth and death registration systems
Interpret and apply laws rules and policies related to vital records registration
Plan and support improvements to electronic systems and business processes
Manage system access and security permissions for statewide users
Respond to customer questions and resolve technical issues by phone and email
Troubleshoot system problems and coordinate fixes with IT partners
Test and validate system updates and enhancements
Develop training materials and guide users on processes and tools
Serve as a point of contact during system outages or emergencies
Support continuity of operations to ensure mission critical functions continue

Why Youll Love This Role:

Your work directly supports families and communities across Washington
You play a hands-on role in systems that impact real lives every day
No two days are the same with a mix of problem solving and collaboration
You get to improve processes and make systems easier for people to use
You will partner with dedicated public health professionals statewide
The role blends technology customer service and program leadership
You contribute to reliable data that drives public health decisions
You are part of a mission driven agency focused on service and equity

The Ideal Candidate

You are a natural problem solver who enjoys helping people navigate technical systems. You communicate clearly and calmly even when situations are complex or time sensitive. You like digging into details figuring out how things work and finding practical solutions that make processes better for users. Organization and follow through come naturally to you and you take pride in creating clear documentation and helpful training tools. You work well with partners across different teams and understand the importance of accuracy security and customer service in a public facing program.

REQUIRED QUALIFICATIONS

We value all relevant experience (paid or unpaid) and encourage applicants from all backgrounds. You must meet at least ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. While Preferred Experience is not required these skills or experiences can help you stand out as a candidate.

Option 1:Six (6) years of experience in application support systems administration technical consulting or program operations that involved tasks or duties such as supporting users managing system processes and coordinating with technical teams.

Option 2 :A bachelors degree in public administration information systems health informatics computer science business administration or a closely related field AND two (2) years of experience in application support systems administration technical consulting or program operations that involved tasks or duties such as supporting users managing system processes and coordinating with technical teams.

Additional Required Knowledge Skills Abilities and Experience:

Experience supporting users and troubleshooting system or application issues to resolution
Experience interpreting policies rules or procedures and applying them to business or system processes
Ability to coordinate system testing validate fixes and support system releases or updates
Skilled in creating and maintaining clear documentation procedures and training materials
Ability to communicate technical information clearly to non-technical users
Experience working with access controls or system permissions in secure systems
Proficient in using ticketing or issue tracking tools to document and escalate system issues
Proficiency in Microsoft Office tools including Word Excel PowerPoint and Outlook
Skilled in conducting internet and database research

Preferred/Desired Knowledge Skills Abilities and Experience:

Experience supporting vital records systems electronic death registration or similar civil registration systems
Ability to interpret and communicate policies to customers and users.
Knowledge of system testing practices including developing test cases and scenarios Experience facilitating virtual meetings
Intermediate level experience using SharePoint

ABOUT US:

The Vital Records Program Powering public health through trusted vital records.

The Vital Records Program at the Washington State Department of Health plays an essential role in the lives of every Washingtonian. We manage the official records that mark lifes milestones including birth death marriage and divorce. These records are more than paperwork. They are the foundation for identity family history and important legal and public health decisions.

Our team works behind the scenes to ensure records are accurate protected and accessible when people need them most. We collaborate with partners across the state to maintain secure electronic systems provide guidance and support to record submitters and deliver compassionate service to the public. Through careful stewardship of vital records we help strengthen families communities and the health of Washington State.

We are the Washington State Department of Health (DOH)

Were nearly 2000 professionals across Washington working together to protect and improve community health. Guided by our values of Equity Innovation and Engagement we address health disparities respond to emerging challenges and strengthen systems that support resilience. At DOH we help reduce barriers collaborate with diverse communities and champion equitable health outcomes. Were passionate people who are driven to make a difference in public health. To learn more about the DOH please visit ourwebsite and connect with us on LinkedIn Facebook and our blog.

Benefits and Lifestyle

We prioritize your work-life balance with one of the most competitive benefits packages in the nation designed to support your lifestyle. At DOH youll find flexibility growth and stability. Learn more about why were a great place to work by visiting .

Conditions of Employment:

The following terms and conditions of employment must be met with or without reasonable accommodation:

Work Setting including hazards:Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in governmental office environments.
Schedule (i.e. hours and days):Standard business hours are Monday Friday from 8 a.m. to 5 p.m. but the incumbent may be expected to adjust the work schedule to meet business needs.
Travel Requirements: Some travel is required and is typically local or regional to meet with partners conduct business or attend or provide training.
Tools and Equipment:Duties require the use of standard office furniture and equipment (e.g. desk filing cabinet computer printer telephone fax machine copy machine etc.)
Customer Interactions:Daily contact with customers users and partners including some contact with those who may be angry distraught or frustrated.
Other:Representation: This position is covered by a bargaining unit for which theWashington Federation of State Employees (WFSE) is the exclusive representative.

APPLICATION INFORMATION:

Were committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents wont be accepted or shared with the hiring manager.

Click Apply to complete your application. Attach your resume cover letter and DD-214 (if applicable). List at least three professional references directly in your Applicant Profile including a supervisor a peer and someone youve supervised or led (if applicable).

DO NOT INCLUDEprivate details like your SSN or birth year personal photos transcripts certifications diplomas projects portfolios or letters of recommendation with your application.

Equity Diversity and Inclusion

We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.

Veterans Preference

Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Questions and Accommodations

If you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contact Shawnelle Goalder at and reference the assigned DOHXXXX recruitment number.

Technical Support

Reach out to NEOGOV directly at 1- for technical support and login issues.

SUBSCRIBE to DOH Job Alerts

Supplemental Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

DescriptionVital Records Registration Team Lead (HSC 3)The Division of Disease Control and Health Statistics (DCHS) PERMANENT APPOINTMENTThis is an onsite/in-person position that sits at the DOH Office located in Tumwater WA.THE OPPORTUNITY:The Department of Health works every day to protect and imp...