Senior Partner Manager

CDW UK and International priorities are:

• Be the leading integrated technology solutions provider
  to the markets weserve.

• Everything we do revolves around thecustomer.

• Accelerate growth of strategic services andsolutions.

As an ITsolutions providerpartnershipsare the fundamental centre point in deliveringstakeholder value.

SeniorPartnerManagersare accountableleaders ofoneof withinCDWscross technology pilarDiamondpartnershipsacross UK & International entities. This rolewillbesupported bythe Programmes & Incentives Specialistand has a focus on delivering:

• Commercial Excellence-Deliver Sustainable YoY Profitability

• Partner Experience-Drive incremental value for our partnercommunity.

• Sales & Customer Experience -Drive relevanceacrossinternal and external customers

Thesegoalssupportedby the CDW Way our data driven decision making cross-departmental collaboration andacontinual improvement culture.

What you will do

A SuccessfulSeniorPartner Managerwill beable todemonstrateteam and personalcontributionin developingpartnerships across Commercial Excellence Partner Experience and Sales & Customer Experience.

Commercial ExcellenceKPIs Include:

• Partner &CDWServicesRevenue Growth (%)

• Partner Investment Growth (PCI %)

• Partner Reinvestment Performance (%)

• Partner Programme Utilisation ()

• Partner MOU Performance ()

Partner Experience KPIs Include:

• Aligning with ourPartnerPlan& Strategy(executedand documentedGoal SettingQBRs BusinessPlanningandinternal and externalStakeholder Mapping)and executing with sales solutionsservicesand marketing individualsensuring CDW are expanding its network within partners.

• Partner Compliance(e.g.%Accreditations Contracts & CertificationsCompleted)

• Partner ROI (% Return on Investment)

Customer & Sales Experience KPIs Include:

• Execution ofRelevant Communication (Communicate CDWs Partner Pedigree Capability & USPsPartner Insightsincentives events)

• Drive Seller Adoption Through Personal Brand

Continual Improvement KPIs:

• Demonstrate continual improvement forthe Microsoft Practicebydeliveringregular improvementsto enhance Partner Experience Customer & Sales ExperienceandCommercial Excellence across thePractice and Solutions organisation.

ROLE RESPONSIBILITIES

Whilst theSeniorPartner Manager willcollaboratecross functionally with other responsible teamstheSeniorPartner Manager is accountable for the partnership between CDW and the partner.

Commercial Excellenceduties:

• Lead the reviewof partner rebate schemes and targets andinformingSolutionsPPMand sales leadershipregularly (and with notice)onkeyactions they should taketoenhance partner schemes and CDW profitability. This could be on adeal-by-dealbasis.

• Using Partner & Finance ReportingtheSeniorPartnerManager is therebate profitability owner of the partnershipensuring all partner schemes are maximised anddemonstratingpersonal and team contribution towards driving a profitability result.Particularly focus will be on large MOU investment agreements with partners.

• Negotiationand executionofPartner Commercial Agreementsof our largest partnershipswith the support of PPM Solutions and Sales Leadership.

• Maximizing Partner Program Opportunityand Profitability for CDW & Salesteams

• Documenting andDriving Sales AccountabilityinanAgreed & ExecutedPartner Planwithleadership fromSales Solutions Marketingand OCTO Teams(Executed Goal Setting QBRs Business Planning and Stakeholder Mapping)

• Deep understanding oflocal and globalpartner opportunity competitorlandscapeandactioningrefresh/White spacingopportunitywith Marketing Sales & Solutions

• Overall accountable for Partner Investment across funded heads marketing and rebates collaborating with responsible parties andleveragingpartner alliancesResponsiblefor leadingpartner reinvestmentopportunitiesworking withPPM Solutions and Salesleadership.

• Working closely with OCTO SolutionsSalesand Managed/Professional services teams to drive CDW delivered partner related services highlighting areas of opportunity to leadership and holding stakeholders accountable.

KeyPartner Experienceduties:

• Delivering high qualityexecutive-level engagements(e.g. QBRs) including all key internal and external stakeholdersrepresenting CDW as the senior stakeholder at Partner and customer events.

• CollaboratingwithProgrammes and Incentives Specialisttoenhance and grow programme opportunities and revenue

• Accountable for Partner Internal and External Comms (e.g.SharePointpages launches updates)

• Responsible toArticulate CDWs Strategy Proposition GTMs & Value Statementtoa wide range of partner stakeholderswiththe support of salessolutionsand marketing

• Relevantprogram ofPartner Enablement with Sales Teamsworking withEnablement.

• Responsible for One Agreed Documented and Executed Partner Plan (Executed Goal Setting QBRs Business Planning and Stakeholder Mapping marketing plans)working cross functionally with business leaders across marketing salessolutionsand reporting/drivingelevated levelsof accountability/commitment from key stakeholders.

• Accountable forPartner ComplianceincludingAccreditations Contracts & Certificationsare up to date supporting ourpartner operations teamwhere needed.

• Accountable forPartner ROIfor investments made into CDWand documented governance planandreviews.

KeySales & Customer Experienceduties:

• Leading execution ofrelevant Communications to sales (Communicate CDWs Partner Pedigree Capability & USPsPartner Insights incentivesalliancesevents)in collaboration with sales marketingOctoand solutions.

• LeadingSeller Adoptionby building deep relationshipsand accountabilitywith salesleadershipwith a view of enhancing sales and customer experience.

• WorkingwithsolutionsOCTOandenablementleadershipto deliver high quality relevant partner enablement that aligns closely to CDWs Propositions and GTM Messagingand including ecosystem and alliances vendors where relevant.

• Responsible as the point of escalationfor sales and customer within the partner wherenecessary

Continual Improvement KPIs:

• Demonstrate continual improvement forthe Microsoft Practiceby deliveringregular improvements toPartner Experience Customer & Sales ExperienceandCommercial Excellence across theSolutions org.

• SupportingMentoringor coachingtheProgrammes and Incentives Specialistand other roles within the Practiceofferingadviceand sharing learnings

• Regular connections with US and Canada PPM teams to discuss best practice and global partner approach.

• Industry Experience: Understanding the channelCDWsmarket competition and how we win.

• PartnerBusinessManagement Experience:At least5years experiencein aMicrosoftpartner managementrole or equivalentin the IT Channel.

• The successful candidate willdemonstrate:

• Ability tolead teamsand largepartnerprograms.

• Clear and articulate communication skills

• Strong intellectual capability and curiosity

• Initiative and proactivity

• A strong work ethic and resilience

• Excellent prioritisation and time-management skills

• A data-driven and analytical approach

• Ability to build andleveragenetworks effectively

• High emotional intelligence andpeople skills

• A growth mindset and openness to learning

• Strong problem-solving ability

• Results-focused execution