Assistant, Program Operations & Audits

Job Summary

The Assistant Program Operations & Audit will provide administrative and customer service support to the Monogram/APIQR Programs licensing/certification and audit assignment teams.

Duties/Responsibilities

• Ensure that the following licensing/certification and audit assignment key functions are completed in a timely manner: Licensing/Certification Correspondence
• Retrieve process and respond to communications from clients and auditors as appropriate.
• Answer telephone calls skillfully and effectively; document respond and/or relay messages accurately and promptly; identify urgent or priority calls.
• Process assigned Lead Process Owner tasks.
• Process assigned tasks as Secondary/back-up in the absence of Lead Process Owner.
• Conduct research and follow up on customer inquiries regarding upcoming certification renewal applications and audits billing questions late payments etc.
• E-mail scan and organize incoming/outgoing client documentation.
• Track and resolve return postal and email issues.
• Licensing / Certification Administration
• Maintain meticulously detailed accurate and up-to-date client and auditor files electronically.
• Maintain all administrative lists and files ensuring accuracy accessibility and availability.
• Maintain and update myCerts based on program activities and requirements.
• Maintain and ensure accuracy of operations database regarding various data input.
  1. Licensing/Certification Projects
     • Provide support as needed with the administration of program projects.
  2. Participate in IT projects related to development of the myCerts project and evaluation of the impact of program changes on the administrative processes.
  3. Audits In-Box Support
• Answer audit-assignment-related inquiries via computer-based communication tools and e-mail.
• Research inquiries regarding upcoming audits billing questions and late payments from facilities.
• Retrieve process and respond to communications from clients and auditors as appropriate.

Qualifications

• Requires 0-2 years of experience in a similar role and subject matter expertise.
• Bachelors degree in relevant area or other related field equivalent work experience. Some positions may only require an Associates degree/technical diploma or other related field equivalent work experience.
• Proficient with Microsoft applications especially Word Excel Access and SharePoint with an aptitude to learn other computer programs quickly required.
• Strong interpersonal skills required.
• Demonstrated ability to research and assimilate information accurately from a variety of sources.
• Capacity to solve customer-service-related problems and communicate solutions effectively desired.
• Ability to effectively manage simultaneous assignments with minimal supervision required.
• Ability to work in a fast-paced operations environment required.
• Attention to detail exceptional organization prioritization and time-management skills required.
• Understanding of business processes and workflow coordination a plus.
• Customer service aptitude required.
• Excellent oral and written communication required.
• Ability to follow instructions and adhere to program policies and procedures required.
• Ability to understand basic technical concepts.
• Familiarity with certification programs certification schemes quality management system standards and/or similar program experience - a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Capable of lifting up to 20lbs on occasion.

Travel Requirements

• None

This job outline describes the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.

EEO Statement

API is an equal opportunity employer. We are dedicated to creating and sustaining a diverse and inclusive workplace. All aspects of employment will be based on merit competence performance and business needs. Our success in maintaining a reputation for professional excellence depends on selecting the best qualified candidates. Achieving this objective means that no employee or applicant for employment will be discriminated against because of race color religion age gender expression or identity sexual orientation pregnancy (including childbirth related medical conditions breastfeeding and reproductive health decisions) genetic information national origin disability marital status personal appearance family responsibilities political affiliation matriculation credit information the status as a victim or family member of a victim of domestic violence stalking or sexual offense or any prohibited basis under federal state or local law.

API is committed to providing access equal opportunity and reasonable accommodations for individuals with disabilities in employment its services programs and activities. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to the Human Resources Department via email at .

This salary range is DC based and may be adjusted accordingly due to candidates geographic location. Candidates are typically hired at a point in the salary range based on prior experience education and market demand for the role; candidates are also compared internally to their peers.