Desktop Support Specialist or Desktop Support Specialist Senior
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 62113 - 77640
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: req1340
Employment Type: Unclassified Regular Full-Time (URF)
Division: Client Services
Compensation: Depends on Qualifications
Job Closing: 2/22/2026
Location: TRS Headquarters Building 2
1900 Aldrich Street
Austin Texas 78723
United States
WHO WE ARE:
The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a broad variety of teams unified by innovation to create technology and information solutions that have a positive impact on our members lives.
We invite you to join one of Austins Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems expand your knowledge and create impact for 1 in 20 Texans.
The Desktop Support Specialist performs technical support activities and systems support work. The incumbent will provide first-level & second-level support to the TRS user community for complex PC hardware and software related questions; diagnose document and resolve hardware and software issues; install and configure computer systems and applications; and collaborate with other Information Technology (IT) team members to escalate and resolve higher complexity technical issues. This position will proactively work with IT staff and agency employees.
The Desktop Support Specialist Senior performs complex technical support activities and systems support work. The incumbent will provide third level support to the TRS user community for complex PC hardware and software related issues; diagnose document and resolve hardware and software issues; install and configure computer systems and applications; provide user training and guidance on supported systems; and provide technical expertise in resolving escalated issues. This position will proactively work with Information Technology (IT) staff and agency employees.
This vacancy will be filled at one of two levels - Desktop Support Specialist or Desktop Support Specialist Sr. Selected applicant will be offered the position that most closely matches their education and experience.
Salary Range
Desktop Support Specialist: $60027.00 $71889.00
Desktop Support Specialist Sr: $62113.00 $77640.00
WHAT YOU WILL DO:
Client Services
Documents all work performed in a highly detailed and accurate manner.
Answers and logs TRS user support calls utilizing Service Desk management software.
Provides support to TRS users on all company-supported applications.
Troubleshoots PC hardware and software problems with users determines source and advises on appropriate actions.
Ensures status is provided to agency users regarding IT related issues and outstanding Client Services calls.
Escalates trouble calls to senior level staff upon determining that a problem is beyond users ability to correct.
May perform basic onsite audio-visual support with conference rooms for our agency staff including TVs projectors and conference room equipment.
May participate in training sessions seminars and other agency conferences and potentially assist with specialist events and board meetings.
Resolves the most complex technical problems and documents all work performed in a highly detailed and accurate manner.(Senior)
Teaches and guides users on new and innovative ways in the use of technology to achieve their business needs.(Senior)
Prioritizes incident and request assignments for Client Services staff.(Senior)
Provides support to TRS users on all company-supported applications and ensures response times are quick and effective to appropriately resolve requests.(Senior)
Provides direction to lower level staff in areas of subject matter expertise.(Senior)
Responsible for the resolution of escalated issues of higher difficulty referring only the most complex issues to management.(Senior)
Systems Support
Administers Windows based applications of basic principles theories and concepts.
Performs system management using Active Directory Group Policy SCCM VMware and other agency tools.
Installs configures and maintains computers printers scanners laptops tablets software audio/visual equipment and various other technology platforms.
Designs creates maintains and deploys computer images for Windows 10 operating systems and platforms.
Installs PC hardware and software operating systems and other required accessories.
Updates technical documentation troubleshooting and user guides in Knowledge Base for team reference.
Participates in special Information Technology projects as assigned.
Assists Client Services with desk side trouble calls.
Maintains building wiring and network port information.
Performs system management using Active Directory Group Policy PowerShell SCCM and other agency tools.(Senior)
Designs creates maintains and deploys computer images for a variety of operating systems and platforms (Senior)
Provides technical expertise on various audio/visual systems and conducts training and support for these systems.(Senior)
Develops and updates technical documentation troubleshooting and user guides in Knowledge Base for team reference.(Senior)
Leads special Information Technology projects as assigned.(Senior)
Assists Client Services with desk side incidents and requests.(Senior)
Oversees the daily performance of computer systems.(Senior)
Performs related work as assigned.
WHAT YOU WILL BRING:
Required Education
High School Diploma or GED.
Required Experience
Three (3) years of full-time directly related progressively responsible experience in computer client services PC desktop support or related experience.
Five (5) years of full-time directly related progressively responsible experienced in computer client services PC desktop support or related experience.(Senior)
A bachelors degree in a closely related field may be substituted on an equivalent year-for-year basis.
Required Registration Certification Licensure
None.
Preferred Qualifications
Bachelors degree from an accredited college or university in computer science information technology or a closely related field.
Experience assembling installing and repairing PC hardware and software.
Experience with one or more of the following: System Center Configuration Manager PowerShell scripting or McAfee Endpoint Encryption.
Working knowledge of ticketing software and general Client Services best practices and processes.
Training and/or certification in ITIL v3.
Experience with video conferencing usage operator support A/V troubleshooting and maintenance.
Knowledge of
The practices principles and techniques of computer operations.
Service Desk management software and general Client Services best practices and processes.
Microsoft Windows operating systems Office suites and general PC hardware and software used in a business environment.
TVs projectors and projection systems media rooms audio hardware and speakers A/V control systems.
Skill in
Listening and offering exceptional customer service with a high level of initiative and follow-through.
Troubleshooting complex PC hardware and software problems.
Using a computer in a Microsoft Windows environment with word processing spreadsheet and other business software.
Assembling and disassembling PC hardware.
Communicating complex technical information via telephone to people of all levels of technical skill and knowledge.
Planning organizing and coordinating work assignments to effectively meet frequent and/or multiple deadlines handling multiple tasks simultaneously; and managing conflicting priorities and demands.
Written and verbal communication.
Resolve issues within time constraints before an audience.
Assembling and disassembling PC hardware and in installing and configuring Microsoft Office products.
Ability to
Establish and maintain harmonious working relationships with co-workers agency staff and external contacts.
Work effectively in a professional team environment.
Work extended and irregular hours due to internal and external obligations and travel occasionally for training.
Perform on-call evening or weekend work.
Military Occupational Specialty (MOS) Codes:
Veterans Reservists or Guardsmen with experience in the Military Occupational Specialty ( ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at with questions or for additional information.
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Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
