Nights Team Member

Formby Hall is seeking a Night Team Member to join its brilliant team of hospitality enthusiasts!

Who are we

Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape we offer the perfect escape.

At the core of everything we do are our REACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How do we do it

We believe in teamwork positivity and communication. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

Whats the role

The Nights Team Member is a crucial role that assists our Night Manager in running the night shifts smoothly at the hotel. You will greet our guests carry luggage guide them to their rooms deliver in-room amenities and provide room service among other duties to ensure our guests are well-cared for throughout the night.

What are the responsibilites

• When our guests sleep in their beds the Nights Porter keeps the hotel running like clockwork.
• Greeting guests and creating a welcoming and memorable arrival/check-out experience.
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensuring the security of the hotel throughout the night including regular fire checks.
• Providing drinks and room service to resident guests after hours.
• Cleaning and preparing hotel public areas throughout the night.
• Covering general reception duties as required including guest check-in check-out answering the telephone and night audit procedures.
• Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
• Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
• First responder in the event of a fire alarm.
• Recording any maintenance issues onto Opera and communicating across other departments.
• Completing handover to day shift prior to leaving in the morning
• Other duties can be assigned within the scope of the role.

What are we looking for from you

• You love to work at night.
• Customer service experience.
• Knowledge of Opera Cloud (desirable).
• A positive attitude and someone who makes our guests smile.
• A great team player who works well with others.
• Ability to communicate in English verbally and in writing.
• Basic computer skills.
• Ability to work shifts weekends and bank holidays.

What are the perks

• Company Discount on rooms
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24/7 Employee Assistance Program
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Free Parking for cars mopeds scooters and bicycles

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.