Customer Management Senior Leader
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeks prestigious 2025 Top 100 Global Most Loved Workplaces list.
The Customer Management Senior Leader serves as a strategic leader and subject matter expert in customer engagement service delivery and program management. This role is accountable for driving customer satisfaction profitability and operational excellence for Large Financial Institution accounts. The position requires strong leadership technical expertise and relationship management skills to ensure successful project deployments and long-term customer partnerships.
Key Areas of Responsibility
- Leadership & Mentorship: Act as a leader and mentor for support teams; provide guidance on NCRs business offerings solutions and process architecture.
- Program Oversight: Manage the full Program Management lifecycle from concept through deployment; ensure successful execution of complex projects.
- Incident Management: Fully understand and influence improvements in end-to-end incident management processes to enhance quality and profitability.
- Data Analysis & Reporting: Apply independent judgment to routine and non-routine information; develop reporting tools for business management and analyze trends for operational improvements.
- Lifecycle Management: Oversee multiple key information solutions and ensure effective lifecycle management.
- Customer Relationship Management: Own the key service relationship with assigned customers; maintain satisfaction and identify cross-selling opportunities for WCS services.
- Strategic Account Engagement: Conduct regular customer meetings to review service quality policies and uncover new service opportunities.
- Sales Support: Assist sales teams with account information gathering and proposals for additional services.
- Operational Excellence: Advise support operations on account-specific procedures escalation processes spare parts requirements and security protocols.
- Performance Monitoring: Present monthly service reports manage escalations and implement corrective action plans.
- Global Leadership: Lead and supervise global account support resources; manage complex international service requirements and client P&L to ensure profitability.
- Industry Expertise: Stay current with Banking and ATM trends; understand global business practices and challenges in managing direct and indirect markets.
- Continuous Improvement: Maintain knowledge through training; review help desk quality and recommend process improvements.
- Travel: Travel as required based on account needs.
Basic Qualifications
- Bachelors Degree
- 8 years of related experience
- Proficiency in Microsoft Office Suite
Preferred Qualifications
- Masters Degree in a related field
- Knowledge of global business practices and cross-border operations
- Strong analytical leadership and relationship management skills
#LI-CB1
#LI-hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Delivering exceptional ATM & ITM solutions, NCR Atleos empowers financial institutions & retailers to expand access & optimize branch operations.
