Senior Engineer or Technical Leader

Title : Senior Engineer or Technical Leader)
Location : Newtown Pennsylvania (Onsite)
contract


Job Description:
Role Overview
Will provide managed services to support customer s network operations.
Will assist customer s network operations team in troubleshooting escalating critical incidents and proactively supporting change management processes.
Builds and implements a lab (similar to an existing lab) and will utilize the its infrastructure to validate cross-regional SDA functionalities.
Facilitates knowledge transfer to operations teams.
Will be closely collaborating with: onsite engineers from other regions different Business Units and Technical Assistance Center.

Key Responsibilities & Services

1. Ongoing Design & Rollout Support Ongoing Design Support assists customer with guidance and recommendations in making incremental changes to customer s designs. The review focuses on assessing customer s change requirements and providing recommendations on implementation or modification of those designs based on published leading practices and industry standards.
Attend Design Review workshops and service meetings.
Provide recommendations to implement customer s design changes including:
o Known and potential risks involved.
o Impact on customer s current environment.
Provide ongoing consultation for topics related to the above agreed-upon requirements that may impact the existing customer design(s).
Support for IPv6 design and rollout support for solutions across the office network.
Provide Design support and involved PoC activities.
Implement Lab infrastructure to support:
o Verification of cross-regional SDA functionality.
o Testing of region-specific scenarios and use cases.
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2. Proactive Support for Change Management Process Serve as a designated single point-of-contact who has detailed knowledge of internal processes and needs to proactively assist customer during configuration changes or solution-related issues.
Review of customer s maintenance window procedures.
Technical team on standby during maintenance window.
Support for technical aspects of changes.
Listing of software upgrades available.
Maintenance window preparation.
Configuration of assistance in support of service requests.
3. Operations Consulting Deliver Operations Consulting covering the following topics:
Direct access to Cisco internal processes tools business units and relevant resources such as TAC to address critical incidents chronic issues and feature requests regarding customer s network solution.
Assist customer with open service requests with Cisco Technical Assistance Center (TAC).
Collaborate by providing technical leadership of Cisco products services and knowledge of your unique network to TAC ultimately leading to faster service restoration.
Perform troubleshooting of complex issues impact and risk assessments for Severity 1 and Severity 2 incidents.
Provide root causes and deliver consultative support to help develop a plan of action designed to prevent address and minimize the business impact of the problem by:
o Establishing root causes of network infrastructure issues.
o Test and verify the most probable cause.
o Prepare root cause analysis documentation.
o Recommend corrective actions.
Share intimate knowledge of network design components and configuration.
4. Knowledge Management Assist customer s Operations staff to enhance technical design and deployment knowledge using Knowledge Transfer Sessions for Operations.
Conduct Remote/Onsite Knowledge Transfer Sessions to provide customer with informal training sessions about their deployed Cisco infrastructure.
These informal training sessions supplement formal classroom training.
Note: The Schedule of Knowledge Sessions will be jointly agreed upon.
Technical Experience Required

At least 2 years of hands on experience in the following Cisco products and solutions (all items are mandatorily required):
DNAC / Catalyst Center (provisioning assurance and general operations/maintenance)
Software Defined Access (including LISP SDA components micro segmentation and DNAC/ISE integration) design deployment and troubleshooting
Catalyst 9000 Switch Family (e.g. 9200 CX)
IPv4/IPv6 Routing (BGP IS IS OSPF)
Desired:
IPv4/IPv6 Multicast
Optional:
Scripting/DevOps experience (Python Ansible Robot Framework)