Sr. Program Manager, Delivery Experience, Emerging Stores
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon is seeking a Senior Program Manager to enable India and Emerging Markets of Amazon build a fast reliable and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a cross-country team of program product tech BI and Science leaders to plan execute validate and deploy complex customer experience capabilities across International Emerging stores. This role will partner with teams across the globe to launch and drive impact through bespoke solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management in a broad global organization have experience working with a variety of cross-organizational stakeholders and be able to juggle competing priorities. This candidate must have crisp communication skills and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs influence without authority and a high bias for action are critical for success in this role.
Key job responsibilities
As a Sr. Program Manager in the team you will be responsible for
- Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs TPMs SDEs SDMs as well as with local counterparts/product managers across Emerging countries.
- You will own delivery and tracking of critical leadership goals to enable capabilities globally and hold partner teams accountable to drive impact from the enabled capabilities.
- You will establish mechanisms viz. setup and own the Monthly Business Reviews progress flashes etc. to socialize with Senior leadership across IES.
- In partnership with local teams you will identify new problem sets cost-saving and CX improvement opportunities missing product/tech capabilities to inform and shape the IES DEX Roadmap.
About the team
As Amazon International Emerging Storess DEX team we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists software developers and business leaders. With the focus on driving real impact on Amazons long-term profitability we build new analysis from ground up proposing new concepts and technology to meet business needs and translating these concepts into robust scalable products that deliver tangible value to our customers and to the IES business.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience identifying and improving business processes
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Experience in data analysis and problem solving
- Experience in building financial and operational reports/data sets that inform business decision-making or experience in identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan
- Experience creating and improving processes
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Skill and experience at discovering and using new tools to improve quality and/or efficiency
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 2 years of driving process improvements experience
- Experience dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
- Experience making business recommendations and influencing stakeholders
- Experience working with global cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
As a Sr. Program Manager in the team you will be responsible for
- Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs TPMs SDEs SDMs as well as with local counterparts/product managers across Emerging countries.
- You will own delivery and tracking of critical leadership goals to enable capabilities globally and hold partner teams accountable to drive impact from the enabled capabilities.
- You will establish mechanisms viz. setup and own the Monthly Business Reviews progress flashes etc. to socialize with Senior leadership across IES.
- In partnership with local teams you will identify new problem sets cost-saving and CX improvement opportunities missing product/tech capabilities to inform and shape the IES DEX Roadmap.
About the team
As Amazon International Emerging Storess DEX team we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists software developers and business leaders. With the focus on driving real impact on Amazons long-term profitability we build new analysis from ground up proposing new concepts and technology to meet business needs and translating these concepts into robust scalable products that deliver tangible value to our customers and to the IES business.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience identifying and improving business processes
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Experience in data analysis and problem solving
- Experience in building financial and operational reports/data sets that inform business decision-making or experience in identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan
- Experience creating and improving processes
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Skill and experience at discovering and using new tools to improve quality and/or efficiency
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 2 years of driving process improvements experience
- Experience dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
- Experience making business recommendations and influencing stakeholders
- Experience working with global cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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