IT Manager

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

TeledyneRaymarine(part of Teledyne FLIR) is a leader in the Marine Electronics industry we design and manufacturecutting edgeproducts covering a wide range oftechnologiesincluding Radar Sonar Cameras ChartPlottersand Instruments destined for an array of markets including leisure first responders and commercial.

We areseekingan experiencedhands-onIT Manager to join our IT team working from ouroffice in Fareham Hampshire.

Our ideal candidate would bean enthusiasticgo-getterwho has a passion for continual improvement and could aid us to take our IT department to the next well as being a hands-onsupport resource therole would includesome light managerial tasks.

The rolewould bevaried andsuitsomebody who has come through their IT support careerfrom the ground up and enjoys the concept of alittle bit of Support roles areoftendefined on a 1st 2nd 3rdline tiering system; this role requires somebody who canwork a little atall theselevelsas well aspossessinggoodmanagerial/ team leadershipskills.

Responsibilities

• Managing a team of 4 IT Staff members.
• Day to day management ofIToperation(s).
• Monitoring of KPIs
• Monitoring of tickets including escalating whererequired
• Liaisingbetween the local site and Enterprise IT teams (Infrastructure Apps etc)
• Supporting the wider enterprise IT managementteam to ensure compliance with enterprise standards and corporate governance.
• Liaisingwith Teledyne business stakeholder to ensureIT are meeting the needs of the local business.
• OnsiteITSupport forRaymarine;working as part of a virtualITteam to provide customer support troubleshoot and resolve IT incidents and requests (tickets). Where a resolution cannot be found then you would be expected toescalateaccordingly.
• By IT support we refer tomultipleproficiencies such as but not limited to:
• End users and their equipment. For example PCs and Laptops running a Microsoft Windows environment
• Printer installation networkingconfigurationand troubleshooting
• An array of Microsoft applications such as Office Visio Project etc.
• Ensure compliance of andreact to information from Enterprise Anti-Virus and other security tools.
• Mobiles phones (iPhone & Android)
• Servers switches and wireless access points in conjunction with a remote Infrastructure team.
• New user configuration and setup via Active Directory
• Troubleshooting issues that the IT Service Desk have not been able to resolve remotely.
• Liaising with hardware and software vendors to resolve and related issues.
• Support and maintenance of conference room equipment such as video conferencing systems conference phonesetc.
• Acting as a point of contact for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the fly responding to requests from multiple angles andsubsequentlyprioritizing workload to achievethe required outcome.
• Remote IT support for travelling users; usually delivered using remote tools s
• Maintain the onsite server room in line with enterprise standards.
• Maintain the outlying comms racks throughout the facility.
• Manage and maintainOUswithin Active Directory including usersgroupsand objects.

Desirable Attributes

• At least 5 years ITsupportexperience
• Experience using an incident management system such asServiceNOW.
• Experience in a Team Leader or Manager role.
• Somebody who can think for themselves and work to ambiguous frameworks. Not everything within this support role will come with an instruction manual our ideal person is somebody who can think outside of the box and progress situationson their own merit.
• A solid and robust understanding of the Microsoft Windows operating system. Including how to manage andmaintaincomputers attached to an Enterprise domain.
• Understanding of audit processes and requirements conducting business in line with specific frameworks and processes.
• Solid understanding of Microsoft Office products.
• Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
• Experience of supporting a manufacturing businessand the concepts associated with that; ITIL ERP / MRP CAD etc.
• Desirable any experience onusing any CADapplicationsor Engineeringapplications

Personal Attributes

• An IT Manager who blends greattechnicalexpertise strategic thinking and people leadershipto meet the needs of our business.
• Efficient time management and multitaskingskills
• Ability to work in a fast-paced environment
• Pays attention to detail
• Works well in a team environment
• Self-motivated and directed with a strong work ethic
• Willing to provide out of hours support from time to time asrequired
• Exceptional customer service orientation

WhatTeledyne offersyou

• Opportunity to develop your career
• Teledyneget a unique opportunity to experience howcutting-edgeR&D software- and hardware development come together under one roof.
• A fair compensation structure and benefits such as wellness rewards
• Benefits such as wellness rewardsSalary sacrifice on pension privatehealthcare employee stock purchase program extended maternity/paternity coverage electric car and cycle schemes employeeassistanceprograms onsite parking with free electric car charging and subsidized canteen.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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