Junior Application Support Analyst | IT CIB
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Within the IT CIB department of GBCR the Credit Risks team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank. These are applications used in a daily basis and for which there is a project to ensure high availability by providing technical support monitoring and maintenance.
The Credit Risks Support team is an application support team working in a sensitive and critical environment with a combination of dedicated resources technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Credit Risks department.
Role
The role for Application Support Engineer aims to:
- Work in a L1 IT functional Support.
- Provide production support with dedicated KPIs to end-users for all application issues and respond to queries in a timely manner.
- Effectively manage and solve production incidents.
- Pro-actively provide information to users on the progress of outstanding support.
- Monitor applications in an effective and compliant.
- Contribute consistently to the continuous automation and improvement of the applications.
- Enhance users satisfaction by solving incidents/problems effectively and efficiently.
- Ensure the proper troubleshooting and incidents follow up.
- Create and maintain comprehensive project documentations.
Qualifications :
- Proven experience in Customer Support roles namely L1.
- Knowledge / experience working with JIRA.
- Proficiency in English (>B2).
- Passion for methodology & framework implementations as well as process improvement.
- Excellent debugging and problem-solving capability efficient multi-tasking in a fast-paced constantly evolving environment.
- A customer-centric spirit: empathy and ownership of customer issues.
- Strong interpersonal relationship management and communication skills.
Nice-to-have
- Experience with SQL
- Experience with log analysis
- Knowledge of French.
- Understanding in object-oriented languages
- Experience in SQL
- Familiarity with basic ITIL
- Familiarity with basic Financial concepts
Additional Information :
Our workplace reflects the vibrant spirit of our locations with initiatives such as a Green Transportation Budget electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club a Prayer Room a Lactation Room and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies we are committed to being inclusive caring and fair ensuring every voice is heard and valued.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
About Company
Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 emp ... View more
