Administrative Assistant I, General Family Health Team

Union: Non-Union
Number of Vacancies: 1
Site: Toronto Western Hospital Garrison Creek (off-site clinic)
Department: Toronto Western Family Health Team
Work Model: On-Site
Reports to: Vanessa Ciufo
Hours: 37.5 hours per week (1.0 FTE)
Salary: $22.46 - $28.08 per hour
Shifts: Day Shifts with Occasional Evenings (until 8pm) and Saturdays
Status: Permanent Full Time
Closing Date: January 29 2026

Position Summary
Toronto Western Family Health Team (TW FHT)s program links with the surrounding community to provide primary care to families and community members with special attention to the needs of the aging population children and women and patient populations who include: a) underserved at-risk and high needs patients c) adolescents and emerging adults and d) patients with mental health and addictions.

With the teamwork of physicians nurse practitioners primary care nurses social workers pharmacists physiotherapists occupational therapists respiratory therapists and chiropodists.

As a member of the Family Health Team the Administrative Assistant I General will provide reception and administrative support greet and check in patients facilitate use of self-check in kiosks and process payments for uninsured services.

Duties

• Addressing patient inquiries in person and over the phone
• Exercise judgment and decision-making to book and schedule appointments over the phone online and in-person
• Triage appointment requests obtain necessary information select the correct appointment types advise appropriate personnel of appointment types
• Cancel and/or re-schedule and book follow up appointments
• Receiving and documenting scans and faxes
• Messaging and communication with providers and members of the healthcare team
• Utilizing EMR and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement
• Routine data collection/collation activities and other clerical support
• Following established procedures to ensure the efficient flow of patient appointments
• Maintaining written and/or electronic calendar/schedules
• Maintaining and modifying electronic and paper information filing/retrieval systems methods and/or formats
• Ensuring the efficient operation of the booking process

Qualifications :

• At minimum completion of post secondary certificate  Office/ Medical Administration or recognized equivalent
• Minimum 2 to 4 years practical and related experience
• General knowledge of office practices processes procedures and electronic tools including Microsoft office applications (Word Excel)
• Knowledge of medical terminology preferred
• Experience working in a health care environment and/or primary care
• Excellent customer service and de-escalation skills
• Knowledge of a second language an asset
• Must be able to read and understand sort notes brief forms and/or instructions
• Experience utilizing an electronic medical record (EMR) i.e. PS Suite
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational interpersonal and communication skills
• Ability to handle difficult situations
• Ability to work effectively in a team environment
• Client service oriented with the ability to effectively work in a diverse neighbourhood and a community based environment

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time