Reservation Agent

Your Role in the Story

As a Reservation Agent at LUURA you play a pivotal role in delivering an exceptional guest experience across multiple offerings of LUURA. You are the first point of contact for guests seeking information or making bookings ensuring that reservations are processed accurately and efficiently. Your work directly contributes to revenue growth guest satisfaction and smooth coordination between Front Office Revenue Management and other hotel departments.

This role requires attention to detail professionalism accuracy and excellent communication skills as most tasks are performed independently with a focus on delivering high-quality service.

Key Responsibilities

• Handle incoming reservation requests via phone email and online channels for all LUURA properties.
• Provide accurate information regarding room types rates availability hotel services F&B Rikas concepts and spa offerings.
• Process and confirm reservations amendments cancellations and special requests promptly.
• Ensure all guest bookings are recorded accurately in the hotel management system.
• Maintain up-to-date knowledge of promotions packages and policies across all properties in the cluster.
• Communicate effectively with Front Office Revenue Management F&B Spa and other relevant departments to ensure smooth operations.
• Upsell rooms packages F&B experiences spa treatments and other hotel services where appropriate to maximize revenue.
• Respond to guest inquiries professionally courteously and promptly.
• Resolve guest issues related to reservations booking errors or special requests in a timely and professional manner.
• Maintain proper documentation for all reservations deposits and correspondence.
• Follow lost & found and data protection procedures as required.
• Contribute to the smooth operation of the cluster reservation system adhering to SOPs and LUURA standards.
• Ensure accurate allocation of tables for F&B outlets and seating arrangements according to guest requests and restaurant capacity.
• Manage F&B booking amendments cancellations and special requests including dietary requirements or special celebrations.
• Coordinate with restaurant hosts managers and F&B teams to ensure seamless service and table readiness.
• Record spa bookings accurately ensuring proper allocation of therapists and treatment rooms.
• Manage spa booking amendments cancellations and special requests including preferred therapists and health considerations.
• Coordinate with spa reception therapists and housekeeping to ensure treatment rooms are ready and fully prepared.
• Track and report booking patterns for rooms F&B and spa to support staffing scheduling and revenue decisions.
• Communicate guest preferences or special requirements to relevant teams in advance to enhance the guest experience.
• Monitor booking trends to optimize room inventory F&B capacity and spa schedules.
• Maintain a professional appearance demeanor and communication at all times.
• Adhere strictly to LUURA standards SOPs and company policies in all booking activities; as well as Rikas regarding the F&B.

Qualifications :

Who Were Looking For

• Previous experience (at least 2 years) in hotel or F&B reservations or front office operations is preferred.
• Strong communication and interpersonal skills with a guest-focused mindset.
• High level of accuracy and attention to detail in handling bookings and guest information.
• Proficiency in hotel reservation systems and MS Office applications.
• Ability to work independently and efficiently in a multi-property environment.
• Ability to multitask and handle high volumes of reservations during peak periods.
• Flexible reliable and organized with good time management skills.
• Professional polite and service-oriented in all interactions.
• Good command of English; additional language skills are an advantage.
• Eligible to work in an EU country.
• Committed to creating exceptional memorable guest experiences that reflect brand values.
• Passionate about hospitality culinary trends culture and the art of service.

Additional Information :

Perks Youll Love

• Team rates at LUURA Ennismore & Accor properties worldwide.
• Discounts at our restaurants bars and cafes.
• Access to art cultural events & live music nights.
• Recognition that matters from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In

Bring your energy your ideas and your true self and lets create something unforgettable together.

Apply now and start your journey with LUURA.

Remote Work :

No

Employment Type :

Full-time