Guest Experience Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Guest Experience Agent youll be the first and last impression of HYDE Perth delivering a seamless guest journey from arrival to departure. Youll be the calm in the chaos the detail-checker the vibe-setter and the problem-solver.
This is a fast-paced guest-facing role where your ability to connect anticipate needs and move with confidence makes all the difference.
Key Functions
- Deliver an exceptional personalised check-in and check-out experience
- Respond to guest requests with warmth professionalism and urgency
- Manage reservations room allocations and guest billing with accuracy
- Maintain strong knowledge of hotel facilities services and local hotspots
- Coordinate guest requests and VIP arrangements with internal teams
- Support group arrivals events and guest logistics when required
- Take ownership of service recovery and resolve issues end-to-end
- Follow hotel policies procedures and safety/security standards
Qualifications :
Previous hotel reception / guest services experience preferred
Opera Cloud (PMS) experience highly regarded
Calm under pressure proactive and solutions-focused
Strong communication skills and attention to detail
Available for a rotating roster incl. weekends & public holidays
Professional presentation and positive attitude
Must have full Australian working rights
Additional Information :
Ready to Make Your Mark
If youre energised by people thrive in a buzzing hotel environment and want to build your career with the fastest growing global lifestyle brand wed love to hear from you.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
