Business Analyst Manager
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary Statement
The Business Analyst Manager leads complex cross-functionalwork for Delawares Integrated Revenue Administration System (IRAS) bridgingDOR operations and technical teams to turn business needs into clear testablesystem requirements. Serving as the domain expert in forms audit collectionsportal or processing this role drives major releases and routine updatesoversees documentation and performance reporting and safeguards systemstability. Over time the manager develops deep fluency in both tax law andIRAS rules to translate policy into reliable workflows. A core charge is toidentify and deliver process and product improvements that raise customersatisfaction for taxpayers and internal users alike.
Essential Functions
- Establishes business analysis strategies aligned with a plan for process product and/or service lifecycle management.
- Measures performance and conducts statistical and other analyses such as risk analysis to provide strategies to effectively remediate risks and gap and impact analysis to define current and future state objectives and processes.
- Selects interprets and utilizes continuous improvement methods models and tools.
- Partners and collaborates with customers business process owners management and end users to develop precise business requirements considering the vision problems and opportunities and prioritizes and organizes requirements for clarity and feasibility.
- Aligns business requirements scope and objectives with the overall business strategy and identifies tracks and resolves issues risks and challenges.
- Integrates service delivery with lean continuous improvement change and project management resources providing updates information and coordinating business analysis activities as needed with project and program team members.
- Develops requirements models business process models and workflows to create a clear vision of the future state outcomes.
- Contributes to the development of standard work processes including visual controls and optimized process measures.
- Assists technical and non-technical teams with the interpretation of user requirements and communicates breakthrough opportunities to stakeholders.
- Assesses and validates business process solutions via testing pilot and implementation oversight.
- Develops and evaluates the quality and functionality of modifications and enhancements and ascertains customer satisfaction with systems and processes.
- Utilizes modern tools and software platforms for business process management and adheres to a consistent method for business process management notation (BPMN).
- Prepares visual statistical and narrative reports that clearly and accurately document findings supporting facts and recommendations.
- Communicates and interacts effectively with people across cultures ranges of ability genders ethnicities ages and races.
- Performs other related duties as required.
Job Requirements
- Completion of a professional business analysis certification such as Certified Business Analysis Professional (CBAP) Project Management Institute Professional Business Analysis (PMI-PBA) Certified Manager of Quality Organizational Excellence (CMQ-OE) or Certified Quality Process Analyst (CQPA).
- Four years experience in performing business analysis and continuous improvement work to develop business processes and requirements and elicit improvement using methodologies tools and standards such as Microsoft Visio ARIS User Interface (UI) User Experience (UX) systems thinking business analysis governance standards and rules product and service requirements analysis lifecycle management and/or lean value stream mapping.
- Three years experience in conducting data analysis statistical modeling impact or root cause analysis and recommending improvements based on findings.
- Two years experience in designing prioritizing and defining the scope of business process analyses studies or projects including selecting appropriate business analysis methods and tools.
- Six months experience in budget grant or contract administration such as developing monitoring and controlling budgets grants or contracts.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Applicant must completesatisfactory criminal background check reference checks confirmation of compliance with federal and state tax laws and any other required condition of employment.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements. Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab . Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.Accommodations
Required Experience:
Manager
Key Skills
- Business Intelligence
- User Interface
- SQL
- Customer Services
- Business Administration
- Business Solutions
- Communication
- Business Operations
- Business Sales
- Relationship Management
- Strategic Thinking Skills
- Team Player Spirit
- Problem Solving Skills
- Data Analysis
- Analytics
About Company
The official website of the State of Delaware. Find information about state government, programs, and services. The First State is located in the Northeast U.S.
