Director of Membership Relations

Miami Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB OVERVIEW

Under the general guidance of the Director of Membership the Director of Membership Relations serves as the heartbeat of Delanos Membership Club experience. This role is deeply member-facing focused on delivering warm intuitive anticipatory service that reflects the clubs spirit of refinement exclusivity and cultural relevance. The Director along with Membership Relations Associates ensure every interaction feels personal seamless and aligned with elevated standards that define our brand.

YOUR KEY RESPONSIBILITIES

Serve as the key in-person touchpoint for members offering warm recognition intuitive assistance and high touch support across all communication channels.
Conduct sales meetings tours and orientations for both prospective and newly approved members presenting the Delano Members Club experience with warmth clarity and confidence.
Ensure members receive all benefits associated with their membership coordinating closely with hotel and internal teams to fulfill inclusions such as stays access and curated experiences.
Manage the distribution submission and follow-up membership applications ensuring a timely polished and responsive experience for prospective members.
Manage ongoing relationships with the Membership Committee ensuring clear communication timely follow-up and alignment with committee expectations on an interim basis as needed.
Maintain update and report on key membership data including active member lists demographics prospect funnel status and CRM records related to member preferences interactions and engagement.
Support member events through setup guest flow onsite hosting RSVP and check-in coordination post-event feedback collection and CRM tracking of participation and engagement.
Facilitate reciprocal club arrangements managing both inbound partner club visits and outbound requests from Delano members.
Provide lateral support across the membership team as needed in the spirit of exceptional hospitality.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

Prior experience in hospitality luxury retail private clubs guest relations concierge services or a comparable member-facing environment.
Exceptional interpersonal and communication skills with a natural ability to build rapport quickly.
Warm welcoming presence combined with a strong emotional intelligence and situational awareness.
Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously.
Ability to maintain discretion confidentiality and professionalism in all interactions.
Tech-savvy and comfortable using CRM systems email platforms and internal communication tools.
Ability to multitask work in a fast-paced environment and have a high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary
Must have excellent communication skills and be able to read write speak and understand English
Must be able to work inside and outside at all times of the year as needed based upon business volumes

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

JOB OVERVIEWUnder the general guidance of the Director of Membership the Director of Membership Relations serves as the heartbeat of Delanos Membership Club experience. This role is deeply member-facing focused on delivering warm intuitive anticipatory service that reflects the clubs spirit of refin...

JOB OVERVIEW

YOUR KEY RESPONSIBILITIES

Serve as the key in-person touchpoint for members offering warm recognition intuitive assistance and high touch support across all communication channels.
Conduct sales meetings tours and orientations for both prospective and newly approved members presenting the Delano Members Club experience with warmth clarity and confidence.
Ensure members receive all benefits associated with their membership coordinating closely with hotel and internal teams to fulfill inclusions such as stays access and curated experiences.
Manage the distribution submission and follow-up membership applications ensuring a timely polished and responsive experience for prospective members.
Manage ongoing relationships with the Membership Committee ensuring clear communication timely follow-up and alignment with committee expectations on an interim basis as needed.
Maintain update and report on key membership data including active member lists demographics prospect funnel status and CRM records related to member preferences interactions and engagement.
Support member events through setup guest flow onsite hosting RSVP and check-in coordination post-event feedback collection and CRM tracking of participation and engagement.
Facilitate reciprocal club arrangements managing both inbound partner club visits and outbound requests from Delano members.
Provide lateral support across the membership team as needed in the spirit of exceptional hospitality.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

Prior experience in hospitality luxury retail private clubs guest relations concierge services or a comparable member-facing environment.
Exceptional interpersonal and communication skills with a natural ability to build rapport quickly.
Warm welcoming presence combined with a strong emotional intelligence and situational awareness.
Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously.
Ability to maintain discretion confidentiality and professionalism in all interactions.
Tech-savvy and comfortable using CRM systems email platforms and internal communication tools.
Ability to multitask work in a fast-paced environment and have a high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary
Must have excellent communication skills and be able to read write speak and understand English
Must be able to work inside and outside at all times of the year as needed based upon business volumes

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Crisis Management
Marketing
Public Relations
Fundraising
Media Relations
Constant Contact
Strategic Planning
Social Media Management
Team Management
Public Speaking
Wordpress
Writing Skills

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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