Senior Manager, App Dev & Support Services
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities:
- Provides leadership to managers and senior professional staff
- Adapts and executes functional or departmental business plan
- Manages the activities of first-level managers supervisors and/or individual contributors
- Hire mentor and develop high-performing support and production control teams
- Manage support of EAS solutions hosted on-prem and on the cloud
- Remain flexible to changes in priorities with the ability to multi-task
- Implement automation to improve operational efficiency and reduce manual interventions.
- Maintain comprehensive runbooks SOPs and operational documentation.
- Use data-driven insights to identify trends risks and opportunities for continuous improvement
- Communicate operational status risks and improvement initiatives clearly to stakeholders
- Maintain runbooks SOPs and operational documentation to meet audit and compliance requirements.
Technical Skillset:
- Experience managing and mentoring a medium sized team
- Experience in metrics led optimization
- Experience in Incident Management and Problem Management
- Hands-on experience supporting large-scale enterprise applications in production environments.
- Exposure to core and IT auditing
- Knowledge of ITIL processes
- Exposure to cloud technologies
Qualifications:
- A University or college degree in a relevant discipline.
- ITIL Certification
- 5+ years experience in people management
- 10+ years experience in application support and production control
- Experience in leading teams in application support and helpdesk areas
Required Experience:
Senior Manager
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
