Manager, Housekeeping Services

Career Opportunity

The Calgary TELUS Convention Centre is looking to hire for the position of Manager Housekeeping Services in the Housekeeping Department. Reporting to the Senior Manager Facility Management the Manager Housekeeping Services provides leadership and oversight for the day-to-day operations of the housekeeping department. The role manages all housekeeping operations at the Calgary TELUS Convention Centre and Glenbow Museum ensuring consistently high standards of cleanliness safety and presentation across event spaces public areas and back-of-house facilities.

The position supports high-volume events trade shows conferences and public functions requiring strong operational planning staff leadership and coordination with internal departments and external partners. The Manager Housekeeping Services supervises in-house staff and external contractors establishes and monitors quality assurance programs ensures compliance with organizational policies and applicable health safety and environmental regulations and manages budgets inventory and resources.

In addition to daily operations this position assists the Senior Manager Facility Management with short- and long-term strategic and tactical planning providing operational expertise for workforce planning budget preparation business planning and service quality initiatives. The role supports the implementation of approved strategies to enhance efficiency quality and compliance.

Operations & Quality Control

• Manage daily housekeeping operations for all assigned areas including exhibit halls meeting rooms galleries public spaces restrooms offices common areas staff rooms and back-of-house areas and the Glenbow Museum.
• Ensure all areas meet cleanliness safety accessibility and hygiene standards.
• Prepare clean and reset event spaces according to schedules contracts and service standards.
• Conduct inspections and audits before during and after events; address deficiencies promptly.
• Develop implement and enforce cleaning schedules procedures and checklists.
• Oversee proper use care and maintenance of cleaning equipment including mechanized and robotic equipment.
• Work evenings weekends and holidays based on event activity and operational need.
• Respond to emergency situations at the property as needed.

Event & Departmental Coordination

• Collaborate with Event Services Client Services Facility Management Security internal and external partners teams to support seamless event execution.
• Participate in event planning meetings to assess staffing equipment and service needs.
• Respond promptly to internal and event-related requests issues or last-minute changes.

Leadership & People Management

• Recruit train supervise and evaluate in-house housekeeping staff and manage third-party cleaning vendors.
• Provide coaching performance feedback and corrective action as required.
• Promote a culture of accountability teamwork and customer service excellence.
• Create staff schedules to meet operational needs while controlling labor costs.
• Provide ongoing training on cleaning techniques safety and company policies.
• Monitor contractor performance against service-level agreements (SLAs).
• Assign staff based on event scope attendance and space utilization.

Health Safety Environmental Stewardship & Compliance

• Ensure compliance with OHS workplace safety and environmental sustainability requirements including organizational policies and applicable municipal provincial and national regulations.
• Implement infection control sanitation pest control and waste management protocols in alignment with sustainability and waste-diversion standards.
• Promote safe work practices responsible environmental procedures and proper use of personal protective equipment (PPE).
• Respond to safety incidents environmental risks or compliance concerns related to housekeeping operations.

Inventory Budget & Administration

• Manage inventory of cleaning supplies consumables and equipment.
• Monitor usage and control costs while maintaining service standards.
• Prepare schedules productivity reports incident reports and operational summaries.
• Prepare departmental budgeting forecasting and cost allocation.
• Maintain accurate records reports and documentation.
• Recommend improvements for efficiency sustainability and cost savings.

Customer Service & Public Interface

• Ensure a professional welcoming and well-maintained environment for clients exhibitors delegates and the public.
• Address cleanliness and housekeeping concerns in a timely and professional manner.
• Minimize disruption to business operations during cleaning activities.

Other duties as assigned

• Proven leadership and supervisory experience in large fast-paced environment.
• Strong organizational planning and scheduling abilities.
• Proven ability to develop apply and manage effective work loading models.
• Strong knowledge of cleaning procedures inventory control and staff scheduling.
• High attention to detail and quality control; ability to implement and monitor quality assurance programs.
• Knowledge of environmental sustainability practices and ability to apply them in daily operations.
• Knowledge of health safety and sanitation standards.
• Experience supporting large-scale events or public venues.
• Excellent verbal written and interpersonal communication.
• Ability to problem-solve under time-sensitive conditions.
• Comfortable using scheduling systems reporting tools and MS Office.
• Ability to work independently and collaboratively in a dynamic customer-focused environment.
• Willingness to learn new cleaning methods and operate various equipment.

Core Competencies

Accountability: Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Collaboration: Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Leading Others: Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies mentors and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups.

Leading Self: Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively re-prioritizing or deferring tasks in line with operational and strategic goals.

Problem-Solving: Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives risks and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness: Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

• Minimum 5 years of housekeeping experience in a convention centre arena hotel stadium or similar large facility.
• Minimum 3 years of supervisory or management experience required.
• Flexible schedule available to work evenings weekends and holidays based on event activity.
• Must pass a criminal record check.
• Legally entitled to work in Canada.

Education

• High school diploma required; post-secondary education in Hospitality Facilities Management or a related field preferred.

Training and Compliance

• Knowledge of GHS occupational health and safety regulations and safe handling of cleaning materials.
• Completion of commercial cleaning courses considered an asset.

Working Conditions and Physical Requirements

• Knowledge of GHS occupational health and safety regulations and safe handling of cleaning materials.
• Completion of commercial cleaning courses considered an asset.

The Calgary TELUS Convention Centre:

• Is Calgarys meeting place bringing the community together in a central hub to connect learn innovate celebrate support and grow.
• Connects Calgary with the global community leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgarys message of hospitality prosperity and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgarys reputation as the destination of choice.
• Is committed to providing a productive comfortable sustainable environment to our guests and employees.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance short and long-term disability health and dental benefits travel medical emergency insurance a flexible spending account an employee assistance program a pension plan flex and bonus hours wellness programs educational opportunities and access to a fitness center.

Individuals interested in applying for this position can apply online with their resume and cover letter at This posting will close by February 4 2026. We thank all applicants for their interest.